Staff Program Manager, Customer Success Strategy

Intuit; Noblesville (IN); On-site; USD 158,000 - 214,000; Full time

Job summary

Intuit is seeking a Staff Program Manager on the Customer Success team to shape strategy, architect programs, and organize teams for high-impact delivery. You will work with senior leadership, drive alignment, and operationalize transformational programs for a global customer base.

You will create clarity from ambiguity, lead cross-functional initiatives, and ensure momentum and outcomes across the organization.

Qualifications

• 7+ years of experience leading complex, cross-functional SaaS programs.
• Ability to design programs, teams, and processes that deliver high-quality outcomes fast.
• Strong operational craft: governance models, decision frameworks, and execution tracking.
• Skilled at using data to facilitate tough conversations, align leaders, and communicate risks and outcomes.

Responsibilities

• Architect from the Ground Up: design, structure, and launch multi-org programs from inception to execution.
• Organize and Mobilize: build the right team, establish clear roles and workflows.
• Execute Flawlessly: drive execution with metrics and risk mitigation to deliver measurable outcomes.
• Strategic Storytelling and Influence: align business unit strategies into a cohesive narrative.

Skills

Program management

Cross-functional leadership

Data-driven decision making

Strategic thinking

Effective communication

Influence without authority

SaaS expertise

Job description

Intuit is seeking a Staff Program Manager on the Customer Success team to shape strategy, architect programs, and organize teams for high-impact delivery. You will work with senior leadership, drive alignment, and operationalize transformational programs for a global customer base.

You will create clarity from ambiguity, lead cross-functional initiatives, and ensure momentum and outcomes across the organization.