Staff Product Operations Manager

Ladders; United States; Remote; USD 200,000 - 249,000; Full time

Benefits offered by this job

Inclusive and flexible work enviroment

Competitive total compensation package

Comprehensive group benefits with no等待

Remote-first company with virtual and

Employer-funded retirement with match

Professional development budget

Flexible paid time off

Home office reimbursement

Paid parental leave

Job summary

Ladders is seeking a Staff Product Operations Manager to shape operating rhythm, launch readiness, and roadmap health for a growing product organization. You will partner with Product, PMM, Sales, Support, and Data to improve how priorities are set, communicated, and executed.

This remote role sits in a highly cross-functional environment and requires building systems, standards, and insights to keep the product organization aligned as the company scales.

Qualifications

• 8+ years in product operations, program management, or business operations
• Proven track record of initiating high-impact operations initiatives
• Experience building customer insight systems for product prioritization
• Expertise in setting launch frameworks and readiness standards
• Skilled in defining product metrics and data strategy with data teams
• Strong systems thinking to connect Product processes with GTM and Support
• Ability to influence senior leaders and foster cross-organizational alignment
• Exceptional written and verbal communication skills in a remote environment

Responsibilities

• Own the strategy for roadmap health, including defining and tracking initiative dates
• Evolve the continuous planning cadence for the Product organization as the company grows
• Define the launch framework and readiness standards across teams
• Partner with PMM, Sales, and Support to ensure consistent launch readiness
• Set standards for Product organization documentation and maintain structure
• Design the onboarding program for the Product team as it expands
• Create an end-to-end feature request system linked to roadmap decisions
• Develop a customer insight strategy that integrates multiple feedback sources
• Own the Product organization's operating model and evolve it as needs change
• Define metrics and data strategy for the Product organization in collaboration with Data

Skills

Product operations

Program management

Cross-functional collaboration

Data-driven decision making

Communications

GTM alignment

Remote collaboration

Metrics definition

Tools

Roadmapping tools

Analytics platforms

Job description

For our client, we are seeking a Staff Product Operations Manager to join the team of a leader in the Information Technology space.

This role will shape the operating rhythm, launch readiness, and roadmap health for a growing product organization. You will partner closely with Product, PMM, Sales, Support, and Data to improve how priorities are set, communicated, and executed. The position is highly cross-functional and will help build the systems, standards, and insights that keep the product organization aligned as the company scales.

Location: Remote

Compensation: $199,660 – $249,240 annually

Responsibilities

• Own the strategy for roadmap health, including defining and tracking initiative dates
• Evolve the continuous planning cadence for the Product organization as the company grows
• Define the launch framework and readiness standards across teams
• Partner with PMM, Sales, and Support to ensure consistent launch readiness
• Set standards for Product organization documentation and maintain structure
• Design the onboarding program for the Product team as it expands
• Create an end-to-end feature request system linked to roadmap decisions
• Develop a customer insight strategy that integrates multiple feedback sources
• Own the Product organization's operating model and evolve it as needs change
• Define metrics and data strategy for the Product organization in collaboration with Data

Qualifications

• 8+ years in product operations, program management, or business operations
• Proven track record of initiating high-impact operations initiatives
• Experience building customer insight systems for product prioritization
• Expertise in setting launch frameworks and readiness standards
• Skilled in defining product metrics and data strategy with data teams
• Strong systems thinking to connect Product processes with GTM and Support
• Ability to influence senior leaders and foster cross-organizational alignment
• Exceptional written and verbal communication skills in a remote environment

Benefits

• Inclusive and flexible work environment
• Competitive total compensation package including equity
• Comprehensive group benefits with no waiting period
• Remote-first company with virtual and in-person events
• Employer-funded retirement contributions with matching
• Support for personal and professional development with annual budget
• Flexible paid time off program
• Build-your-own home office setup with reimbursement
• Paid parental leave program for new parents

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.