Staff Product Operations Manager (Fully Remote)

Tailscale; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Tailscale is seeking a senior Product Operations professional to design and optimize how the Product organization operates, closing gaps in planning, launching, and learning. You will partner with Product leadership as a strategic contributor and connect GTM, Support, and Data.

Reporting to Program Management, you will shape roadmap health, launches, and customer insight frameworks with autonomy. The role emphasizes systems thinking, influencing senior leaders, and building alignment across

Qualifications

• 8+ years in product operations, program management, or business operations.
• Experience building customer insight systems, launch frameworks, and product metrics.
• Systems thinking and ability to influence senior leaders and build alignment.

Responsibilities

• Own roadmap health: define tracking standards, evolve planning cadence, and communicate to customers.
• Own launch health: define frameworks and readiness across Product, PMM, Sales, and Support.
• Own customer insight: combine feedback from multiple sources to inform prioritization.

Skills

Systems thinking

Influence senior leaders

Customer insight

Product metrics

Launch frameworks

Job description

• You'll own how Product org operates, designing systems to close gaps in planning, launching, and learning.
• You'll partner with Product leadership as a strategic contributor and shape connections to GTM, Support, and Data.
• You'll report to Program Management and work with full autonomy.

Key Responsibilities:

• Own roadmap health: define tracking standards, evolve planning cadence, and communicate to customers.
• Own launch health: define frameworks and readiness across Product, PMM, Sales, and Support.
• Own customer insight: combine feedback from multiple sources to inform prioritization.

What We're Looking For:

• 8+ years in product operations, program management, or business operations, designing operating models.
• Experience building customer insight systems, launch frameworks, and product metrics.
• Systems thinking and ability to influence senior leaders and build alignment.

Tailscale

Tailscale makes secure connections effortless, enabling teams to interconnect devices easily. Founded in 2019, it is a fully distributed, venture-backed startup with a culture of flexibility and inclusion.