Product Operations Manager

Ladders; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Remote-first culture

Wellness benefits

Monthly cell phone and wifi stipend

Monthly food delivery benefits

Flexible time off policy

Company offsites

Job summary

Ladders is seeking a Product Operations Manager to align product, customer-facing, and support teams around product changes and launches. The role focuses on scalable, AI-enabled workflows to improve release readiness, reporting, and cross-functional execution in a fast-moving environment.

Remote work is available with emphasis on enterprise-scale launches. The position emphasizes creating clear intake, communication, and feedback processes so information reaches product managers in a usable

Qualifications

• 5-7 years of experience in product operations or program management at a B2B software company.
• Design and manage cross-team processes from inception to execution.
• Hands-on experience with AI tools and workflows, including LLMs and automation agents.
• Familiarity with Linear, Notion, Slack, and Zendesk, with a strong opinion on their setup.
• Excellent verbal and written communication skills, particularly in creating concise release notes and summaries.
• Ability to build trust across teams without formal authority.
• Experience managing launches for enterprise customers is a plus.

Responsibilities

• Design and implement processes to keep customer-facing teams informed about product changes.
• Create and manage the intake process for customer feedback and issues, ensuring clear communication with product managers.
• Build and maintain AI-powered workflows to facilitate information flow between teams.
• Establish a launch-readiness process for major product releases.
• Develop a clear communication path for customer issues to reach product managers and ensure feedback is relayed back effectively.
• Automate the generation of release notes and briefings for customer-facing teams.

Skills

Cross-team collaboration

Communication excellence

AI tools & automation

Tools

Linear

Notion

Slack

Zendesk

Job description

For our client, we are seeking a Product Operations Manager to join the team of a leader in the Finance & Insurance space.

This role will shape the operational rhythms that keep product, customer-facing, and support teams aligned on product changes and launches. You will help create clear processes for intake, communication, and feedback so information moves efficiently between teams and reaches product managers in a usable way. The position also focuses on building scalable, AI-enabled workflows that improve release readiness, reporting, and cross-functional execution in a fast-moving environment.

Location: Remote

Compensation: $150,000 – $200,000 annually

Responsibilities

• Design and implement processes to keep customer-facing teams informed about product changes.
• Create and manage the intake process for customer feedback and issues, ensuring clear communication with product managers.
• Build and maintain AI-powered workflows to facilitate information flow between teams.
• Establish a launch-readiness process for major product releases.
• Develop a clear communication path for customer issues to reach product managers and ensure feedback is relayed back effectively.
• Automate the generation of release notes and briefings for customer-facing teams.

Qualifications

• 5-7 years of experience in product operations or program management at a B2B software company.
• Proven ability to design and manage cross-team processes from inception to execution.
• Hands-on experience with AI tools and workflows, including LLMs and automation agents.
• Familiarity with tools like Linear, Notion, Slack, and Zendesk, with a strong opinion on their setup.
• Excellent verbal and written communication skills, particularly in creating concise release notes and summaries.
• Ability to build trust across teams without formal authority.
• Experience managing launches for enterprise customers is a plus.

Benefits

• Robust medical, vision, and dental coverage with approximately 100% of employee premiums covered.
• Flexible spending account (FSA) plan.
• 401(k) plan with company contributions.
• 16 weeks of fully paid parental leave for all new parents, including adoptive parents.
• Remote-first culture with physical hubs in the Bay Area and New York.
• Work From Anywhere and wellness benefits.
• Monthly stipends for cell phone and wifi expenses.
• Monthly food delivery benefits.
• Open and encouraged flexible time off policy.
• Company offsites to foster team connections.

Our client is an equal opportunity employer.