Group Product Manager, Onboarding & Agentic Success

Ladders; United States; Remote; USD 185,000 - 297,000; Full time

Benefits offered by this job

Health benefits

401k match

Parental leave

Legal advisory services

Job summary

Ladders is seeking a Group Product Manager, Onboarding & Agentic Success to join a leader in the Information Technology space. This remote role shapes the onboarding experience for new and existing customers, focusing on activation, customer success, and long-term product adoption.

You will lead cross-functional efforts across product, engineering, design, data science, and post-sales teams to improve outcomes.

Qualifications

• 7–10 years of product management experience, including PM leadership.
• Experience shaping onboarding and activation for B2B SaaS products.
• Ability to execute multi-team strategies with measurable outcomes.

Responsibilities

• Lead onboarding strategy for new and existing customers.
• Drive customer success via insights and health monitoring.
• Resolve customer support issues directly with the agent.
• Use field results to inform future strategy phases.
• Hire, coach, and develop a team of Product Managers.
• Collaborate with Engineering, Design, Data Science, and post-sales teams.
• Coordinate with domain teams to ensure effective onboarding and tracking.

Skills

Product management

Cross-functional leadership

Onboarding experience

B2B SaaS

AI/data science awareness

Executive communication

Job description

For our client, we are seeking a Group Product Manager, Onboarding & Agentic Success to join the team of a leader in the Information Technology space.
This role will shape the onboarding experience for new and existing customers, with a focus on activation, customer success, and long-term product adoption. You will lead cross-functional efforts across product, engineering, design, data science, and post-sales teams to improve outcomes and operational effectiveness. The position also includes building and coaching a team of Product Managers while using customer insights and health signals to inform future strategy in a B2B SaaS environment.
Location: Remote
Compensation: $185,300 – $297,400 annually

Responsibilities

• Lead the execution of the onboarding strategy for new and existing customers
• Drive customer success through insights and health monitoring
• Resolve customer support issues directly through the agent
• Use field results to inform future strategy phases
• Hire, coach, and develop a team of Product Managers
• Collaborate with Engineering, Design, Data Science, and post-sales teams
• Coordinate with domain teams to ensure effective onboarding and tracking

Qualifications

• 7-10 years of product management experience, including managing PMs
• Proven ability to execute complex, multi-team strategies with measurable outcomes
• Experience enhancing onboarding and activation in B2B SaaS environments
• Familiarity with AI-powered products and data science tradeoffs
• Strong collaboration skills with operations, implementation, support, and customer success teams
• Excellent executive communication skills and sound judgment in ambiguous situations
• Experience in vertical SaaS or field service is a plus

Benefits

• Flexible time off and support for autonomous work
• Comprehensive health benefits including 100% employer-paid medical, dental, and vision
• 401k match and telehealth options
• Parental leave and fertility services support
• Financial planning tools and legal advisory services

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.