Manager, Product Operations & UX

Ladders; United States; Remote; USD 135,000 - 203,000; Full time

Benefits offered by this job

Remote-first culture

Flexible vacation policy

Paid leave benefits

Health, dental, and vision insurance

401k retirement savings plan

Infertility benefits

Tuition reimbursement and life_ins

Job summary

Ladders is seeking a Manager of Product Operations & UX for a remote role in the United States. You will standardize the product lifecycle across teams, implement AI-driven workflows, and develop a unified design system while translating opportunities into actionable work.

This leadership role combines program management with UX team development to align design, product, and engineering. The position focuses on building a disciplined operating cadence, prioritizing portfolio work with evidence,

Qualifications

• 8+ years in product operations, program management, or design leadership.
• Proven ability to standardize product development lifecycles.
• Hands-on experience integrating AI into product processes.
• Strong program and release management skills.
• Leadership experience in UX design and design systems.
• Fluency with product tooling and metrics.
• Effective communicator with cross-functional teams.

Responsibilities

• Standardize the product development lifecycle and operating cadence to support consistent team performance.
• Use AI to streamline the flow from opportunity identification to actionable work.
• Build a disciplined approach to business case development using AI for market sizing and ROI.
• Prioritize portfolio work transparently and adjust capacity allocation based on evolving evidence.
• Oversee program management and provide leadership with clear insights on progress and risks.
• Manage the product toolchain and metrics to ensure teams operate from a single source of truth.
• Lead and develop the UX team while strengthening a coherent design system across products.
• Facilitate early-access and customer advisory initiatives to incorporate clinician feedback.

Job description

For our client, we are seeking a Manager, Product Operations & UX to join the team of a leader in the Healthcare space.
This role will shape the operating model that keeps product, design, and engineering teams aligned and moving efficiently. You will bring discipline to the product development lifecycle, improve visibility into priorities and dependencies, and help translate opportunities into well-structured, actionable work. The position also combines program leadership with UX team development, ensuring design systems and customer feedback are reflected in product execution.
Location: Remote
Compensation: $135,077 – $202,615 annually

Responsibilities

• Standardize the product development lifecycle and operating cadence to support consistent team performance
• Use AI to streamline the flow from opportunity identification to actionable work
• Build a disciplined approach to business case development using AI for market sizing and ROI
• Prioritize portfolio work transparently and adjust capacity allocation based on evolving evidence
• Oversee program management and provide leadership with clear insights on progress and risks
• Manage the product toolchain and metrics to ensure teams operate from a single source of truth
• Lead and develop the UX team while strengthening a coherent design system across products
• Facilitate early-access and customer advisory initiatives to incorporate clinician feedback

Qualifications

• 8+ years in product operations, program management, or design leadership with cross-functional experience
• Proven ability to standardize product development lifecycles across multiple teams
• Hands-on experience integrating AI into product processes for efficiency
• Strong program and release management skills, with the ability to surface dependencies and risks
• Leadership experience in UX design and development of design systems
• Fluency in product tooling and metrics, with an emphasis on a unified source of truth
• Effective communicator with experience engaging product, engineering, design, and executive teams

Benefits

• Remote-first work culture
• Flexible vacation policy
• Paid leave benefits
• Health, dental, and vision insurance
• 401k retirement savings plan
• Infertility benefits
• Tuition reimbursement and life insurance
• Employee Assistance Program (EAP) and more

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.