Staff PM, Trust Hub Onboarding & KYC

Wwshemi; United States; Remote; USD 199,000 - 249,000; Full time

Job summary

Twilio is seeking a Staff Product Manager for the Trust Hub (Onboarding and Compliance) team. You will own end-to-end products, drive lovable registration experiences, and maintain top-tier KYC standards while collaborating with engineering and UX to meet business goals.

Remote-first role based in the United States, with travel as needed. Strong leadership, analytics, and UI/UX knowledge are essential for guiding cross-functional teams and delivering measurable outcomes.

Qualifications

• 8+ years in product management for SaaS/IaaS/PaaS.
• Proven track record of leading product launches.
• Strong analytical and data-driven decision making.
• Excellent communication and stakeholder management.
• Strong UI/UX understanding and technical acumen.
• Initiative and accountability to drive initiatives.

Responsibilities

• Develop and communicate the product vision, strategy, and roadmap.
• Lead cross-functional teams to plan design, develop, and launch products.
• Translate customer needs into product requirements and user stories.
• Define metrics to evaluate performance and drive decisions.
• Manage stakeholder expectations across the organization.
• Conduct data-driven business reviews on product execution and revenue.

Skills

Product management

SaaS/IaaS/PaaS

Analytical thinking

Communication skills

Stakeholder management

UI/UX understanding

Education

Bachelor in Computer Science

Job description

Twilio is seeking a Staff Product Manager for the Trust Hub (Onboarding and Compliance) team. You will own end-to-end products, drive lovable registration experiences, and maintain top-tier KYC standards while collaborating with engineering and UX to meet business goals.

Remote-first role based in the United States, with travel as needed. Strong leadership, analytics, and UI/UX knowledge are essential for guiding cross-functional teams and delivering measurable outcomes.