Staff Performance Coordinator

Employbridge; Union (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

EmployBridge is seeking a Staff Performance Coordinator for a 3rd shift, on-site in West Union, SC. You will manage client relationships, coordinate workforce processes, and handle payroll/timekeeping in collaboration with HR leadership.

The role requires strong communication, conflict resolution, and the ability to work independently in a fast-paced manufacturing environment, with daily interaction across client teams and associates.

Qualifications

• Customer service experience handling client communication.
• Experience working in HR-related processes and employee relations preferred.
• Strong data management and reporting abilities.

Responsibilities

• Serve as first point of contact for vendors and client contacts on employee issues.
• Educate client on guidelines and set expectations for handling employee issues.
• Ensure timely handling of employee issues across departments.

Skills

Customer service

HR experience

Data management

Manufacturing environment

Communication

Education

High school diploma

Tools

CRM

Power BI

Time/Attendance software

Job description

Hours: 3rd shift 8pm to 5am (with flexibility) Monday - Friday

Location: On-site at large manufacturing client in West Union, SC

The successful candidate will be a professional and polished communicator who is comfortable interacting with employees, clients, and HR leadership at all levels. Strong conflict resolution skills are essential, along with the ability to remain calm, objective, and solution-focused in challenging situations. We are looking for someone who is well-spoken, self-motivated, and able to work independently while maintaining a high level of professionalism and accountability.

Job Summary

Under direct supervision, the Staff Performance Coordinator contributes to the operational growth and profitability of the account through day-to-day execution, management of strong relationships with the client and associates, and fulfillment of the client’s staffing services agreement. This role supports the day-to-day interaction with the client and associates, assists with identifying process improvements, and executes on service level agreements to ensure they are met. This role provides immediate front-line customer service to the management team and associates. This role is responsible for partnering with appropriate parties to resolve all workforce issues, including but not limited to employee coaching, counseling, disciplinary action, and payroll and timekeeping, in a timely manner.

Your Role & Responsibilities:

• Act as first point of contact for vendors and client contacts for all employee issues.
• Educates client on guidelines and sets expectations for the handling of any employee issues.
• Ensures all employee issues are handled appropriately and in a timely fashion.
• Coordinates resolution of the all-workforce issues with vendors and client partners and understands risk areas for all parties.
• Delivers client customized new hire orientations.
• Collects and reviews all required work related onboarding documents for each employee prior to start.
• Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software).
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program.
• Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments.
• Processes payroll and tracks attendance, wage, and hour compliance.

Preferred Education & Experience:

High school diploma or 6 months related experience

Competencies (Skills & Knowledge You’ll Bring)

• Hands-on experience in a logistics or manufacturing environment.
• Experience in a customer service role responsible for client communication.
• Data management experience.
• HR experience is preferred.
• Familiarity with a heavy process-oriented environment.
• Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure Environment.
• Able to understand client goals and how they measure success.
• Comes together to achieve organizational goals in order to succeed and grow. Therefore, every employee should have the ability to work in a team and contribute towards individual and business goals.
• Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication.
• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

Client Site: Typically work is performed is generally offsite at a client’s location that could be an office or other business setting and require travel to and from locations. This position requires compliance for all occupational safety and health standards, rules, and regulations.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.