Staff Performance Coordinator

EmployBridge; West Union (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Hire Dynamics in West Union, SC is seeking a Staff Performance Coordinator to support day-to-day client relationships and workforce operations on a 3rd shift. You’ll manage onboarding, payroll, attendance, and staff development, while partnering with the client to resolve workforce issues with a calm and solution-focused approach.

The role requires strong communication, conflict resolution, and the ability to work independently in a fast-paced manufacturing environment.

Qualifications

• High school diploma or 6 months related experience.
• Experience in a logistics or manufacturing environment.
• Customer service role with client communication.
• Data management experience.
• HR experience preferred.
• Ability to multi-task in a high-pressure environment.
• Clear, professional communication skills.

Responsibilities

• Act as first point of contact for vendors and client contacts for all employee issues.
• Educates client on guidelines and sets expectations for handling employee issues.
• Ensures all employee issues are handled timely and appropriately.
• Coordinates resolution of workforce issues with vendors and client partners; understands risk areas.
• Delivers client customized new hire orientations.
• Collects and reviews onboarding documents prior to start.
• Runs reports and uses data to identify workforce challenges (CRM, Power BI, timekeeping).
• Participates in client meetings about safety and operations; documents and investigates safety incidents.
• Coaches associates on attendance policies; conducts performance reviews; manages assignments.
• Processes payroll and tracks attendance, wage, and hour compliance.

Skills

Logistics experience

Customer service

Data management

HR experience

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

CRM

Power BI

Time/attendance software

Job description

Staff Performance Coordinator

Hire Dynamics - West Union, SC

Hours: 3rd shift 8pm to 5am (with flexibility) Monday - Friday

Location: On-site at large manufacturing client in West Union, SC

The successful candidate will be a professional and polished communicator who is comfortable interacting with employees, clients, and HR leadership at all levels. Strong conflict resolution skills are essential, along with the ability to remain calm, objective, and solution-focused in challenging situations. We are looking for someone who is well-spoken, self-motivated, and able to work independently while maintaining a high level of professionalism and accountability.

Job Summary

Under direct supervision, the Staff Performance Coordinator contributes to the operational growth and profitability of the account through day-to-day execution, management of strong relationships with the client and associates, and fulfillment of the client's staffing services agreement. This role supports the day-to-day interaction with the client and associates, assists with identifying process improvements, and executes on service level agreements to ensure they are met. This role provides immediate front-line customer service to the management team and associates. This role is responsible for partnering with appropriate parties to resolve all workforce issues, including but not limited to employee coaching, counseling, disciplinary action, and payroll and timekeeping, in a timely manner.

Your Role & Responsibilities:

• Act as first point of contact for vendors and client contacts for all employee issues.
• Educates client on guidelines and sets expectations for the handling of any employee issues.
• Ensures all employee issues are handled appropriately and in a timely fashion.
• Coordinates resolution of the all-workforce issues with vendors and client partners and understands risk areas for all parties.
• Delivers client customized new hire orientations.
• Collects and reviews all required work related onboarding documents for each employee prior to start.
• Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software).
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program.
• Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments.
• Processes payroll and tracks attendance, wage, and hour compliance.

Preferred Education & Experience:

High school diploma or 6 months related experience

Competencies (Skills & Knowledge You'll Bring)

• Hands-on experience in a logistics or manufacturing environment.
• Experience in a customer service role responsible for client communication.
• Data management experience.
• HR experience is preferred.
• Familiarity with a heavy process-oriented environment.
• Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure Environment.
• Able to understand client goals and how they measure success.
• Comes together to achieve organizational goals in order to succeed and grow. Therefore, every employee should have the ability to work in a team and contribute towards individual and business goals.
• Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication.
• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

Your Work Environment:

Client Site: Typically work is performed is generally offsite at a client's location that could be an office or other business setting and require travel to and from locations. This position requires compliance for all occupational safety and health standards, rules, and regulations.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.