Bilingual Onsite Manager

Ultipro; Jessup (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Job summary

EmployBridge seeks a Staff Performance Manager in Hanover, MD to supervise teams delivering customer goods and services with a focus on accuracy and quality. You will coach staff, manage performance reviews, and coordinate staffing alongside the branch and client expectations.

You will lead onboarding, safety training, and reporting while maintaining payroll accuracy and customer satisfaction across the client site, driving continuous improvements.

Qualifications

• Experience managing a team or process.
• HR and data management experience.
• Customer service role with multi-level client communication.

Responsibilities

• Oversee day-to-day supervision to ensure timely, accurate delivery of goods and services.
• Manage employee relations at the client site, including coaching and performance reviews.
• Coordinate recruitment, screening, interviewing, and onboarding for assignments.
• Maintain timekeeping and payroll accuracy; provide productivity & attendance reports.
• Liaise between branch office and client; deliver superior customer service.

Skills

Team leadership

HR data management

Customer service

Communication

Problem solving

Tools

Microsoft Office

Payroll software

HRIS

Job description

I f you are a dynamic individual who loves working in a fast-paced environment and helping to change people’s lives, then we are the company you have been searching for! We are seeking a driven Staff Performance Manager to join our team for an immediate opening in Hanover, MD!

Role Summary :

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate and quality delivery of customer goods and service. This role manages employee relations at the client site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

• Anticipate staffing requirements and expectations; develops value-added services to support changing client needs
• Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
• Maintain timekeeping system and ensure payroll/invoicing is accurate
• Provide productivity, headcount, attendance, and other reports at the client’s request
• Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews
• Conduct onsite orientation, safety training
• Facilitate the initial treatment and reporting of workers’ compensation incidents
• Participate in scheduled service reviews at the client site
• Act as the liaison between the branch office and the client
• Deliver superior customer service and develop relationships with supervisors and associates
• Other duties as assigned
• Experience in a customer service role responsible for multi-level client communication
• HR and data management experience
• Demonstrable success managing a team or process
• Familiarity with a heavy process-oriented environment
• Able to lead, organize and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Practical experience and comfort with using operational software, Microsoft Office products, and
  basic data management tools for analysis
• Ability to communicate professionally and effectively across all platforms
• Able to listen and respond to information effectively and influence decision makers

EmployBridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, and incentive programs. We also offer a variety of career paths and encourage promotion from within.

The Employbridge Story

As the United States’ largest light industrial staffing company and the first workforce-as-a-service provider, our digital-first approach to staffing is rooted in a rich history of delivering high-quality, scalable workforce solutions to the organizations driving the American supply chain. Our colleagues are guided by our purpose of Championing People, Unlocking Potential and bring this to life every day as they help put hundreds of thousands of people to work at tens of thousands of companies across the country. The foundation of our culture is built upon a bridge to better, offering our colleagues rewarding and growth-oriented experiences that positively impact lives and businesses in innovative and meaningful ways.

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.