Staff Performance Manager

Ultipro; Saint Peters (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Holidays

Wellness program

Job summary

Employbridge is hiring for a Staff Performance Manager at the St. Peter's, MO site. The role focuses on day-to-day supervision of personnel to ensure timely, accurate, and quality delivery of goods and services.

You will manage employee relations, coach staff, conduct performance reviews, and support client satisfaction with strong communication. Responsibilities include onboarding, attendance reporting, payroll processing, safety investigations, and client relationship mapping to improve

Qualifications

• High school diploma or 6 months related experience.
• Experience in HR and data management is preferred.
• Ability to manage a team and drive processes in a fast-paced environment.

Responsibilities

• Supervise day-to-day staffing and candidate flow at the client site.
• Conduct onboarding orientations and new hire check-ins.
• Maintain attendance and timekeeping records and generate reports.
• Coordinate with client on forecasting and staffing needs.
• Process payroll cycles and manage payroll data when required.
• Document safety incidents and assist with investigations.
• Build relationships with site managers and supervisors to ensure consistency.

Skills

Customer service

HR data management

Team leadership

Process orientation

Communication skills

Problem solving

Adaptability

Education

High school diploma

Tools

CRM

Power BI

Time/Attendance software

Job description

Description

Staff Performance Manager

Employbridge - St. Peter's, MO

Location: On-site at large warehouse distribution facility St. Peter's, MO
Hours: 7am to 3:30pm - 5pm (Flexibility for 2nd shift check-in's required)

Job Summary
The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the
timely, accurate, and quality delivery of customer goods and service. This role manages employee
relations at the site - including coaching, performance reviews, removal from assignments, and exit
interviews. This role ensures client satisfaction and engagement through superior customer service and
develops relationships with supervisors and associates. This role anticipates staffing requirements and
expectations; develops value-added services to support changing client needs.

Your Role & Responsibilities

• Manages candidate inventory by recruiting, screening, interviewing daily.
• Conducts all new hire orientations, to encompass all client onboarding information as well as
  perform new hire check-ins on first day of work.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Communicates workforce needs to client for staffing productivity and includes labor market data
  to present plausible solutions.
• Participates in client forecasting meetings and remains informed and knowledgeable of client's
  current and upcoming business needs.
• Manages daily attendance reports, headcount reports.
• May process weekly payroll and maintain timeclock database.
• Documents and investigates safety incidents and participates in client meetings to discuss
  safety and operational efficiency.
• Handles worker’s comp claims and documents unemployment.
• Develops and maintains rapport with management and supervisors to maintain consistencies in
  all departments.
• Initiates and completes client relationship mapping as needed.
• Runs and creates reports to identify workforce challenges, escalates when appropriate and
  collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
• Coaches associates on policies that could have legal implications and involves onsite HR and
  leads investigations.
• Conducts employee performance reviews and assigns and ends associate assignments.

The above job description is not intended to be an all-inclusive list of duties and
standards of the position. Incumbents will follow any other instructions and
perform any other duties, as assigned by their leader.

Preferred Education & Experience

High school diploma or 6 months related experience

Competencies (Skills & Knowledge You’ll Bring)

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize, and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Ability to communicate professionally and effectively across all platforms.
• Able to listen and respond to information effectively and influence decision makers.
• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient
  use of resources, and monitors progress against objectives.
• Responds positively to change and adapted to new situations quickly. Able to take on a diverse
  range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

Your Work Environment (Physical Demands)

Client Site: Typically work is performed is generally offsite at a client’s location that could be an office or
other business setting and require travel to and from locations. This position requires compliance for all
occupational safety and health standards, rules, and regulations. Below are a few standards specific for
this position:

• Sit or stand for long periods of time and LOTS of walking for majority of the shift for this client.
• Regularly required to talk, hear, and communicate in writing
• Adjust to vision for both close and distance views
• Stoop, kneel, bend, crouch and lift up to 50 pounds
• The physical environment may require the colleague to work both inside and outside in heat/cold,
  wet/humid, and dry/arid conditions.

EmployBridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
• 8 Paid Holidays per year
• 2 Floating Holidays per year
• Paid Time Off
• 401(k)
• Wellness Program
• A variety of career paths and encourage promotion from within!!

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.