Staff Performance Manager

Ultipro; Florence (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

8 Paid Holidays per year

Floating Holidays

Paid Time Off

401(k)

Career growth opportunities

Job summary

EmployBridge is seeking a Staff Performance Manager to supervise daily personnel operations at a client site, ensuring timely, accurate service delivery and strong employee relations.

You will onboard, coach, and report on workforce activity, forecast staffing needs, manage attendance and payroll elements, and collaborate with client leadership to drive safe, compliant performance.

Qualifications

• High school diploma and at least one year in a leadership role.
• Experience in a customer service role with multi-level client communication.
• HR and data management experience.
• Proven ability to lead and manage a team or a process.

Responsibilities

• Recruit, screen, and interview daily to maintain candidate inventory.
• Conduct new hire orientations and onboarding check-ins.
• Audit onboarding requirements and verify start dates.
• Communicate workforce needs to client and provide labor market data.
• Participate in client forecasting meetings and stay informed on business needs.
• Manage attendance and headcount reports.
• May process weekly payroll and maintain timeclock database.
• Document and investigate safety incidents and participate in client meetings.
• Handle workers' comp claims and unemployment documents.
• Develop rapport with management and supervisors to ensure consistency.
• Initiate client relationship mapping and collaborate on workforce solutions.
• Run and create reports to identify workforce challenges.
• Coach associates on policies with potential legal implications.
• Conduct employee performance reviews and manage assignments.

Skills

Customer service

HR data management

Team leadership

Process orientation

Diverse teams

Critical thinking

Professional communication

Decision influence

Change adaptability

Technology platforms

Education

High school diploma

Tools

Power BI

CRM

Timeclock software

Job description

The Staff Performance Manager is the go-to partner who keeps everything running seamlessly at the client location while delivering standout service every day.

In this fast-paced position, you’ll build meaningful connections with both client leadership and associates, staying one step ahead to anticipate needs and solve challenges before they arise.

From coordinating onboarding and supporting employees to providing clear, impactful reporting, you’ll be at the center of it all. If you thrive in a hands-on environment, love tackling problems head-on, and are passionate about creating an exceptional experience for everyone you work with, this is your opportunity to shine!

Location: On-site

Mon-Fri 8am-5pm

Job Summary

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Your Role & Responsibilities

• Manages candidate inventory by recruiting, screening, interviewing daily.
• Conducts all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions.
• Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs.
• Manages daily attendance reports, headcount reports.
• May process weekly payroll and maintain timeclock database.
• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.
• Handles worker's comp claims and documents unemployment.
• Develops and maintains rapport with management and supervisors to maintain consistencies in all departments.
• Initiates and completes client relationship mapping as needed.
• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
• Conducts employee performance reviews and assigns and ends associate assignments.

Preferred Education & Experience

• High school diploma & a year or more in a leadership role.

Competencies (Skills & Knowledge You’ll Bring)

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize, and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Ability to communicate professionally and effectively across all platforms.
• Able to listen and respond to information effectively and influence decision makers.
• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

Your Work Environment (Physical Demands)

Client Site: Typically work is performed is generally offsite at a client's location that could be an office or other business setting and require travel to and from locations. This position requires compliance for all occupational safety and health standards, rules, and regulations.

EmployBridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
• 8 Paid Holidays per year
• 2 Floating Holidays per year
• Paid Time Off
• 401(k)
• A variety of career paths and encourage promotion from within.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.