Staff Performance Manager

EmployBridge, LLC; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

8 paid holidays

Floating holidays

Paid time off

401(k)

Career growth

Job summary

EmployBridge, LLC seeks a Staff Performance Manager to supervise day-to-day personnel at the client site, ensuring timely, accurate delivery of goods and services. You’ll coach, review performance, and manage assignments with a focus on exceptional client satisfaction.

The role emphasizes onboarding coordination, reporting, and cross-functional collaboration with client leadership and associates. You’ll build strong relationships and anticipate staffing needs in a fast-paced environment.

Qualifications

• 2+ years in a warehouse leadership role with customer service experience managing multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize, and build diverse teams.
• Strong critical thinking and problem-solving skills.
• Professional communication across platforms.
• Ability to listen, respond to information, and influence decisions.
• Delivers results with quality, timeliness and cost-efficiency.
• Adaptable to change and able to handle diverse tasks.

Responsibilities

• Oversee candidate inventory: recruit, screen, and interview daily.
• Conduct new hire orientations and first-day check-ins.
• Audit onboarding requirements and start-date compliance.
• Communicate workforce needs to client with labor market data.
• Participate in client forecasting and stay informed on business needs.
• Manage daily attendance and headcount reports.
• May process weekly payroll and maintain timeclock data.
• Document and investigate safety incidents; participate in safety discussions.
• Handle workers' comp and unemployment documentation.
• Develop rapport with management to ensure consistency across departments.
• Execute client relationship mapping as needed.
• Run and generate reports to identify workforce challenges; collaborate on solutions.

Skills

Warehouse leadership

Customer service

HR & data management

Team/process management

Leadership & diversity

Critical thinking

Professional communication

Active listening & influencing

Priorities & resource planning

Adaptability

Tech platforms for decisions

Education

High school diploma & leadership experience

Job description

The Staff Performance Manager is the go‑to partner who keeps everything running seamlessly at the client location while delivering standout service every day.

In this fast‑paced position, you’ll build meaningful connections with both client leadership and associates, staying one step ahead to anticipate needs and solve challenges before they arise.

From coordinating onboarding and supporting employees to providing clear, impactful reporting, you’ll be at the center of it all. If you thrive in a hands‑on environment, love tackling problems head‑on, and are passionate about creating an exceptional experience for everyone you work with, this is your opportunity to shine!

Location: On-site

Hours: Overnight Sunday - Thursday and some Fridays

Job Summary
The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the
timely, accurate, and quality delivery of customer goods and service. This role manages employee
relations at the site - including coaching, performance reviews, removal from assignments, and exit
interviews. This role ensures client satisfaction and engagement through superior customer service and
develops relationships with supervisors and associates. This role anticipates staffing requirements and
expectations; develops value-added services to support changing client needs.

Your Role & Responsibilities

• Manages candidate inventory by recruiting, screening, interviewing daily.
• Conducts all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions.
• Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs.
• Manages daily attendance reports, headcount reports.
• May process weekly payroll and maintain timeclock database.
• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.
• Handles worker’s comp claims and documents unemployment.
• Develops and maintains rapport with management and supervisors to maintain consistencies in all departments.
• Initiates and completes client relationship mapping as needed.
• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
• Conducts employee performance reviews and assigns and ends associate assignments.

Preferred Education & Experience

• High school diploma & a year or more in a leadership role.

Competencies (Skills & Knowledge You’ll Bring)

• 2 Years in Warehouse Leadership role & experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize, and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Ability to communicate professionally and effectively across all platforms.
• Able to listen and respond to information effectively and influence decision makers.
• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

Your Work Environment (Physical Demands)
Client Site: Typically work is performed is generally offsite at a client’s location that could be an office or
other business setting and require travel to and from locations. This position requires compliance for all
occupational safety and health standards, rules, and regulations.

EmployBridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
• 8 Paid Holidays per year
• 2 Floating Holidays per year
• Paid Time Off
• 401(k)
• A variety of career paths and encourage promotion from within.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.