Staff ML Engineer, CX Intelligence

Coinbase, Inc.; Nashville (TN); Hybrid; USD 218,000 - 257,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Coinbase, Inc. is seeking a Staff Machine Learning Engineer in the CX Intelligence group. You will design and deliver production ML systems that enhance customer engagement across the lifecycle.

Lead ML projects end-to-end, mentor engineers, and partner with product and engineering teams to improve resolution quality, automation, and user experience while upholding security and responsible AI standards.

Qualifications

• 8+ years of experience in machine learning and software engineering.
• Hands-on with one or more of LLMs, deep learning, graph neural networks, gradient-boosted trees, or regression; strong knowledge of NLP, data mining, or advanced statistics.
• Strong Python skills with production-grade, well-tested code for ML services.
• Experience mentoring engineers and raising technical standards across a team or organization.
• Responsible AI: use of AI with human oversight to drive business improvements.

Responsibilities

• Own the design and delivery of production ML systems, applying LLMs, DL, Graph Neural Networks, and classical ML techniques to solve complex customer experience problems.
• Partner with leadership and cross-functional stakeholders to define strategic roadmaps and translate vision into quarterly execution plans with measurable outcomes.
• Lead high-impact ML projects end-to-end, from architecture through production, managing priorities, risks, and dependencies.
• Build scalable, secure, and reliable ML systems, evaluation pipelines, and data workflows using high-quality, well-tested Python code.
• Mentor engineers and establish team-wide standards for design, testing, observability, and operational excellence.
• Drive design reviews covering security, responsible AI, model quality, and architectural integrity, improving reliability, scalability, and latency across the stack.

Skills

Machine Learning

Python

LLMs

Deep Learning

Graph Neural Networks

NLP

Mentoring

Responsible AI

Job description

Coinbase, Inc. is seeking a Staff Machine Learning Engineer in the CX Intelligence group. You will design and deliver production ML systems that enhance customer engagement across the lifecycle.

Lead ML projects end-to-end, mentor engineers, and partner with product and engineering teams to improve resolution quality, automation, and user experience while upholding security and responsible AI standards.