Staff ML Engineer, Customer Experience Intelligence

Coinbase, Inc.; Honolulu (HI); Remote; USD 218,000 - 257,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Medical, dental, vision

401(k)

Job summary

Coinbase seeks a Staff Machine Learning Engineer to lead production ML systems at scale within the CX Intelligence space. You will shape strategy, own end-to-end delivery, and collaborate with product and engineering stakeholders to improve resolution quality and user experience.

You will mentor engineers, drive architecture reviews, and ensure secure, reliable data pipelines and models, while advancing responsible AI with measurable impact on customer support outcomes.

Qualifications

• 8+ years of experience in machine learning and software engineering.
• Hands-on experience with LLMs, deep learning, graph neural networks, or related ML techniques.
• Strong Python skills with production-grade code.
• Experience mentoring engineers and leading design reviews.

Responsibilities

• Own the design and delivery of production ML systems, applying LLMs, deep learning, graph neural networks, and classical ML techniques to solve complex customer experience problems.
• Partner with leadership and cross-functional stakeholders to define strategic roadmaps and translate vision into quarterly execution plans with measurable outcomes.
• Lead high-impact ML projects end-to-end, from architecture through production, managing priorities, risks, and dependencies.
• Build scalable, secure, and reliable ML systems, evaluation pipelines, and data workflows using high-quality, well-tested Python code.
• Mentor engineers and establish team-wide standards for design, testing, observability, and operational excellence.
• Drive design reviews covering security, responsible AI, model quality, and architectural integrity, improving reliability, scalability, and latency across the stack.

Skills

8+ years experience ML & software eng

LLMs & deep learning

Graph neural networks

Python production code

Mentoring engineers

Responsible AI practices

Job description

Coinbase seeks a Staff Machine Learning Engineer to lead production ML systems at scale within the CX Intelligence space. You will shape strategy, own end-to-end delivery, and collaborate with product and engineering stakeholders to improve resolution quality and user experience.

You will mentor engineers, drive architecture reviews, and ensure secure, reliable data pipelines and models, while advancing responsible AI with measurable impact on customer support outcomes.