Staff ML Engineer, CX Intelligence — Lead Production ML

Coinbase, Inc.; Carson City (NV); Hybride; USD 218 000 - 257 000; Plein temps

Résumé du poste

Coinbase recruits a Staff Machine Learning Engineer in CX Intelligence to design and deliver production ML systems powering customer engagement. You will shape technical strategy, collaborate with product and engineering teams, and elevate reliability, safety, and quality of outputs.

You will own end-to-end ML projects, mentor engineers, and advance responsible AI practices, with focus on improving resolution quality and operational excellence across the stack.

Qualifications

• 8+ years of experience in machine learning and software engineering, with proven success building, scaling, and maintaining production ML systems.
• Hands-on expertise with one or more of LLMs, deep learning, graph neural networks, gradient-boosted trees, or regression, with strong knowledge of NLP, information retrieval, data mining, or advanced statistics.
• Strong Python skills with ability to write maintainable, highly tested production code for ML services.
• Experience mentoring engineers and raising technical standards across a team or organization.
• Utilizes generative AI responsibly, with human oversight to deliver business-ready outputs.

Responsabilités

• Own the design and delivery of production ML systems, applying ML techniques to solve customer experience problems.
• Partner with leadership to define strategic roadmaps and translate vision into quarterly execution plans.
• Lead high-impact ML projects end-to-end, from architecture through production.
• Build scalable, secure ML systems, evaluation pipelines, and data workflows in Python.
• Mentor engineers and establish team-wide standards for design, testing, observability, and operational excellence.
• Drive design reviews covering security, responsible AI, model quality, and architectural integrity.

Connaissances

8+ years ML

LLMs / NLP

Python

Mentoring

Responsible AI

Description du poste

Coinbase recruits a Staff Machine Learning Engineer in CX Intelligence to design and deliver production ML systems powering customer engagement. You will shape technical strategy, collaborate with product and engineering teams, and elevate reliability, safety, and quality of outputs.

You will own end-to-end ML projects, mentor engineers, and advance responsible AI practices, with focus on improving resolution quality and operational excellence across the stack.