Senior Machine Learning Engineer, CX Intelligence

Coinbase, Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Coinbase, Inc. seeks a Senior Machine Learning Engineer to build AI-driven conversational systems for customer support.

This remote role is open to experienced ML engineers with a strong background in NLP and deep learning. You will architect and deploy orchestration layers that manage state transitions and intent routing within a distributed conversational environment, bridging advanced research with production-grade services.

Qualifications

• Strong background in NLP and deep learning.
• Experience deploying ML models to production.
• Proven ability to lead ML projects.
• Excellent security and performance focus.

Responsibilities

• Architect and deploy orchestration layers for conversational systems.
• Bridge research with production-grade services.
• Mentor junior engineers and conduct design reviews.
• Lead end-to-end ML projects from design to delivery.

Skills

NLP

Deep Learning

Distributed systems

Leadership

Mentoring

Tools

MLOps

Model deployment

Job description

Coinbase seeks a Senior Machine Learning Engineer to develop AI-driven conversational systems for customer support. This remote role is ideal for experienced ML engineers with a strong background in NLP and deep learning.

In this role, you will architect and deploy orchestration layers that manage state transitions and intent routing within a distributed conversational environment. Your work will bridge advanced ML research with production-grade services, directly impacting customer support efficiency.

You will lead complex ML projects from design to delivery, establishing best practices in system design and coding standards. Mentorship of junior engineers and conducting design reviews will be key aspects of your responsibilities, ensuring high standards for security and performance.