Staff Internet Ingress & Edge Engineer

EY; Grand Rapids (MI); On-site; USD 83,000 - 146,000; Full time

Benefits offered by this job

Medical & dental coverage

Hybrid work model

Paid time off

401(k) plan

Job summary

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise delivery and ingress operations across AWS, AVI, Azure, DNS, certificates, routing, and edge security. You will monitor health, perform triage, and implement changes while following established runbooks and change controls.

The role emphasizes hands-on operations with a defined development path, collaboration with cross-functional teams, and ongoing documentation and automation efforts to improve platform reliability.

Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent practical experience preferred.
• 2+ years of experience in networking, cloud operations, load balancing, application delivery, infrastructure support, or a related technical role.
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, Layer 4 and Layer 7 concepts, and high-availability fundamentals.
• Experience troubleshooting production infrastructure or application connectivity issues using documented operational processes.
• Ability to follow change controls, runbooks, escalation procedures, and documentation standards.
• Strong learning agility, communication, teamwork, attention to detail, and problem-solving skills.

Responsibilities

• Monitor ingress and edge platform health, availability, alerts, capacity, and service performance.
• Perform initial triage of application connectivity, load balancing, DNS, certificate, routing, and traffic delivery issues.
• Follow runbooks to collect evidence, validate service health, and escalate complex or high-impact issues.
• Participate in incident response, problem investigation, scheduled maintenance, and on-call support as assigned.
• Maintain accurate ticket updates, technical notes, and operational records.
• Identify configuration drift or platform issues and coordinate remediation with senior engineers.
• Assist with onboarding, offboarding, migration, and release activities for applications, URLs, domains, APIs, and services.
• Gather and validate DNS, certificate, routing, load balancing, dependency, monitoring, and support requirements.
• Support configuration, testing, rollback preparation, and post-change validation.
• Coordinate with application owners and dependent teams to resolve missing information or implementation issues.
• Update application delivery records, diagrams, inventories, and support documentation.
• Support DNS record changes, resolution troubleshooting, and traffic management activities.
• Assist with SSL/TLS certificate requests, installation, renewal, expiration tracking, and troubleshooting.
• Support AWS Shield and related edge security controls using approved procedures.
• Escalate DDoS, certificate, security, or availability events according to documented response paths.
• Maintain awareness of approved security standards and configuration requirements.
• Use approved Terraform modules and Git-based workflows to support repeatable configuration activities.
• Assist with testing, peer review, validation, and documentation of Infrastructure-as-Code changes.
• Contribute to runbooks, knowledge articles, configuration standards, and operational procedures.
• Identify repetitive tasks or common issues that may benefit from automation or standardization.
• Participate in lessons-learned and continuous improvement activities.

Skills

Networking

Cloud operations

Load balancing

Application delivery

Infrastructure support

TCP/IP

DNS

HTTP/HTTPS

SSL/TLS

Routing

High availability

Change controls

Documentation

Incident response

Automation

Terraform

Git

Scripting

AWS

Azure

AVI load balancer

Education

Associate's or bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity

Tools

Terraform

Git

AWS

Azure

AVI load balancer

Job description

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise delivery and ingress operations across AWS, AVI, Azure, DNS, certificates, routing, and edge security. You will monitor health, perform triage, and implement changes while following established runbooks and change controls.

The role emphasizes hands-on operations with a defined development path, collaboration with cross-functional teams, and ongoing documentation and automation efforts to improve platform reliability.