Staff Associate (Part Time)

Northstar Memorial Group; Frederick (MD); On-site; USD 20,664 - 26,174; Part time

Job summary

Northstar Memorial Group is looking for a Staff Associate at Resthaven Funeral Home in Frederick, MD. This role involves collaborating with funeral directors and maintaining business relationships with client families throughout the service cycle. The ideal candidate will manage inquiries professionally and uphold respect for the deceased.

Compensation ranges from $15-19/hr, requiring 1 year of customer service experience.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site.
• Establish and maintain strong business relationships with families.
• Maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family.
• Ensure that flowers and memorabilia are returned after services.
• Answer customer inquiries professionally.

Skills

Customer service experience

Handling difficult situations

Reverence and respect for the deceased

Job description

NorthStar Memorial Group is seeking a Staff Associate at Resthaven Funeral Home in Frederick, MD. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace‑of‑mind providers – we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Compensation: $15-19/hr.

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.