Staff Associate

Northstar-Memorial-Group; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

NorthStar Memorial Group in Spring Hill, TN is seeking a Staff Associate to support families from initial meeting through final arrangements. You will work closely with funeral directors to coordinate services on-site and ensure a respectful, empathetic experience.

The role emphasizes helping families, preparing the memorial area, managing flowers and memorabilia, and answer inquiries by phone or in person. Ideal candidates have customer service experience and a respectful demeanor.

Qualifications

• 1 year of customer service experience preferred.
• Ability to handle difficult situations with empathy and professionalism.
• Funeral industry experience is preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Customer service

Handling difficult situations

Funeral industry experience

Job description

Current job opportunities are posted here as they become available.

NorthStar Memorial Group is seeking a Staff Associate at Spring Hill Funeral Home. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.