Staff Associate

NorthStar Memorial Group; Houston (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

A dedicated funeral service provider in Houston is seeking a Part-Time Staff Associate. This role involves collaborating with funeral directors, establishing relationships with families, and handling inquiries with empathy and respect. Applicants should have at least 1 year of customer service experience and be capable of managing sensitive situations. This position ensures that all operational aspects are conducted smoothly, providing support during a critical family life cycle. Join us to uphold our commitment to care in every interaction.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors on-site.
• Establish strong relationships with families.
• Maintain respect for the deceased.
• Prepare memorial area for families.
• Ensure memorabilia returned post-services.
• Professionally answer customer inquiries.

Skills

Customer service

Conflict resolution

Empathy

Job description

Overview

NorthStar Memorial Group is seeking a Part-Time Staff Associate at San Jacinto Funeral Home in Houston, TX. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction. We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred