Staff Associate

Northstar Memorial Group; Pearland (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

NorthStar Memorial Group is seeking a Staff Associate at South Park funeral home in Pearland, Texas. The role supports families from the initial meeting through final arrangements, coordinating events with funeral directors and handling inquiries with care.

This position emphasizes reverence for the deceased, building strong relationships with families, and ensuring memorial areas are prepared and bereavement items returned after services.

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Customer service

Job description

NorthStar Memorial Group is seeking a Staff Associate at South Park funeral home in Pearland, Texas. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace‑of‑mind‑providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on‑site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.