Staff Associate

Northstar Memorial Group; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

NorthStar Memorial Group in Hayward, CA is seeking a Staff Associate at Chapel of the Chimes to support families during funeral services and coordinate with funeral directors for on-site events and arrangement conferences. The role emphasizes compassionate service and flawless execution of ceremonies.

You will maintain reverence for the deceased, assist in preparing memorial areas, and handle inquiries from families.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors on site for services and arrangement conferences.
• Establish and maintain strong relationships with families.
• Maintain reverence and respect for the deceased.
• Prepare the memorial area for the family before services.
• Ensure flowers and memorabilia are returned to families after services.
• Answer customer inquiries professionally by phone or in person.

Skills

Customer service

Difficult situations

Funeral industry experience

Job description

NorthStar Memorial Group is seeking a Staff Associate at Chapel of the Chimes in Hayward CA.

Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle from the initial meeting with families until final arrangements are made. We serve as the cornerstone of our client family support structure acting as the glue that holds everything together. We are problem solvers and peace of mind providers we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on site including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally either by phone or in person

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Compensation of 18 20hr

We are an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender gender identity national origin disability or veteran status