Family Services & Memorial Support Associate

Northstar Memorial Group; Frederick (MD); On-site; USD 20,664 - 26,174; Part time

Job summary

Northstar Memorial Group is looking for a Staff Associate at Resthaven Funeral Home in Frederick, MD. This role involves collaborating with funeral directors and maintaining business relationships with client families throughout the service cycle. The ideal candidate will manage inquiries professionally and uphold respect for the deceased.

Compensation ranges from $15-19/hr, requiring 1 year of customer service experience.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site.
• Establish and maintain strong business relationships with families.
• Maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family.
• Ensure that flowers and memorabilia are returned after services.
• Answer customer inquiries professionally.

Skills

Customer service experience

Handling difficult situations

Reverence and respect for the deceased

Job description

Northstar Memorial Group is looking for a Staff Associate at Resthaven Funeral Home in Frederick, MD. This role involves collaborating with funeral directors and maintaining business relationships with client families throughout the service cycle. The ideal candidate will manage inquiries professionally and uphold respect for the deceased.

Compensation ranges from $15-19/hr, requiring 1 year of customer service experience.