Staff Associate

NorthStar Memorial Group; Wailuku (HI); Hybrid; USD 25,000 - 30,000; Full time

Job summary

NorthStar Memorial Group in Wailuku, HI seeks a Mortuary Assistant at Nakamura Mortuary. You will work with funeral directors during services and conferences, preparing spaces and maintaining reverence for the deceased while building supportive relationships with calling families.

You will handle inquiries and assist with transfers as needed to ensure compassionate care. Compensation includes $20.00 per hour with an additional $75 for each after-hours pickup.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.
• Valid driver’s license is required.

Responsibilities

• Collaborate with funeral directors during on-site services and arrangement conferences.
• Establish and maintain strong relationships with families.
• Maintain reverence and respect for the deceased.
• Assist in preparing the memorial area before services begin.
• Ensure flowers and memorabilia are returned to families after services.
• Answer customer inquiries professionally, by phone or in person.
• Assist in transporting decedents to our care as needed.

Skills

Driver's license

Customer service

Communication

Job description

Current job opportunities are posted here as they become available.

NorthStar Memorial Group is seeking a Mortuary Assistant at Nakamura Mortuary in Wailuku, HI. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Assist in picking up decedents from their place of passing and brining them into our care on an as needed basis

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred
• VALID DRIVERS LICENSE IS REQUIRED

Compensation

• $20.00 per hour
• $75 additional compensation for each after-hours pickup performed

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.