Staff Associate

nsmg; North Olmsted (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

Sunset Memorial Chapel in North Olmsted, OH is seeking a Staff Associate to support administrative and client-family services, coordinating events with funeral directors, and maintaining compassionate service throughout the client life cycle.

This role emphasizes building strong relationships with families, preparing memorial areas before services, handling inquiries, and keeping vehicles and facilities clean and orderly. Sunset Memorial Chapel is an equal opportunity employer.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Maintain the cleanliness and service maintenance for the funeral fleet

Skills

Customer service

Conflict resolution

Professional demeanor

Job description

Sunset Memorial Chapel is seeking a Staff Associate in North Olmsted. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Maintain the cleanliness and service maintenance for the funeral fleet

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.