Compassionate Funeral Operations Associate

nsmg; North Olmsted (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

NorthStar Memorial Group in North Olmsted, OH, is seeking a Staff Associate at Sunset Memorial Chapel to help ensure seamless operations during visitations and services. You will collaborate with funeral directors and support families with compassion and professionalism, maintaining reverence for the deceased throughout each ceremony.

The role emphasizes teamwork, client care, and meticulous preparation of memorial spaces, with duties including arranging flowers and handling inquiries to provide

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and visitations
• Establish and maintain professionalism and compassion with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally

Job description

NorthStar Memorial Group in North Olmsted, OH, is seeking a Staff Associate at Sunset Memorial Chapel to help ensure seamless operations during visitations and services. You will collaborate with funeral directors and support families with compassion and professionalism, maintaining reverence for the deceased throughout each ceremony.

The role emphasizes teamwork, client care, and meticulous preparation of memorial spaces, with duties including arranging flowers and handling inquiries to provide