Stadium Experience Center Concierge & Operations Lead

Carolina-Panthers; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Carolina Panthers is seeking a Stadium Renovation Center & Hospitality Coordinator to lead front desk operations for the Sales Experience Center and deliver an exceptional guest experience. You will verify appointments, manage arrivals, and uphold brand standards while coordinating with senior leaders on hospitality initiatives.

The role involves supporting event-day hospitality, VVIP hosting, and client engagements, with flexible hours including evenings and weekends as needed.

Qualifications

• Bachelor’s degree preferred.
• Experience in hospitality, customer service, and administrative roles preferred.
• Strong interpersonal and communication skills with a warm, engaging demeanor.
• Highly organized with the ability to multitask in a fast-paced environment.
• Comfortable operating and troubleshooting various forms of technology.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends, as needed.

Responsibilities

• Serve as the primary on-site front desk presence for the Sales Experience Center, providing a professional and hospitable welcome.
• Assist with guest check-ins, appointment verification, and arrival coordination to ensure a seamless arrival experience.
• Establish and manage front desk procedures, including check-in processes, guest communication, and service standards.
• Manage front desk coverage and scheduling, coordinating additional service team support during all hours of operation.
• Uphold professionalism, confidentiality, and brand standards at all times.
• Maintain a polished, organized, and guest-ready environment aligned with brand standards.
• Support setup, execution, and breakdown of meetings, presentations, tours and client engagements.
• Provide day-to-day operational support for the Sales Experience Center, including basic technical and logistical needs.
• Monitor and manage inventory of hospitality items, beverages, printed materials, and supplies.
• Communicate maintenance, cleaning, and operational needs; receive deliveries and direct visitors as needed.
• Provide administrative support to VP-level staff, managing calendars, travel coordination, and expense reporting.

Skills

Hospitality

Customer service

Administrative support

Multitasking

Communication skills

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Front desk software

Job description

Carolina Panthers is seeking a Stadium Renovation Center & Hospitality Coordinator to lead front desk operations for the Sales Experience Center and deliver an exceptional guest experience. You will verify appointments, manage arrivals, and uphold brand standards while coordinating with senior leaders on hospitality initiatives.

The role involves supporting event-day hospitality, VVIP hosting, and client engagements, with flexible hours including evenings and weekends as needed.