Fan Experience & Team Store Associate

Fanatics Commerce; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Associate for the Carolina Panthers Team Store in Charlotte, NC. The role emphasizes delivering a top-tier fan shopping experience through bold leadership, data-driven insights, and adaptive execution across pre-game, game, and post-game operations.

You will greet fans, recommend products, transact sales, and maintain store standards while collaborating with teams to enhance the Fanatics brand at events and in-store environments.

Qualifications

• Must be at least 18 years of age
• Previous retail, customer service, or hospitality experience preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
• Reliable attendance and punctuality
• Strong communication, interpersonal, and teamwork skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
• Maintain a professional appearance and represent the Fanatics brand positively
• High school diploma or equivalent (Education)

Responsibilities

• Greet fans and ask questions to help make their shopping experience an enjoyable one
• Make recommendations based on observations and conversations with fans
• Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience
• Maintain sales floor and/or stockroom standards with an eye to detail
• Process sales transactions via the Fanatics Point of Sale System (POS)
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
• Perform additional responsibilities as directed by the management team
• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast-paced, high-growth environment
• Collaborate cross-functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

Skills

Customer service

Communication

Teamwork

Flexibility

Reliability

Education

High school diploma or equivalent

Job description

Fanatics Commerce is seeking a Retail Associate for the Carolina Panthers Team Store in Charlotte, NC. The role emphasizes delivering a top-tier fan shopping experience through bold leadership, data-driven insights, and adaptive execution across pre-game, game, and post-game operations.

You will greet fans, recommend products, transact sales, and maintain store standards while collaborating with teams to enhance the Fanatics brand at events and in-store environments.