Event Concessions Lead & Guest Experience

Carolina Hurricanes; Raleigh (NC); On-site; USD 17,000 - 24,000; Full time

Job summary

Carolina Hurricanes is seeking a Concessions Supervisor to assist with the overall supervision of multiple stands and carts at each event.

You will balance credit/gift cards to inventory, lead staff across a variety of positions, ensure compliance with cleanliness and safety regulations, and provide outstanding guest service. POS experience is required; weekend and late shifts are common.

We are an equal opportunity employer and a safe, team-oriented work environment.

Qualifications

• Must be available to work no later than 4:00 p.m. on weekdays.
• Extensive experience in food service management required
• Be able to adhere to building policies and event requirements
• Coordinate and instruct part time staff employees that will perform according to management philosophy
• Ability to walk long distances, reach, stand, bend, stoop for long periods, climb stairs as required to assigned areas
• Management and/or supervisory experience strongly preferred
• Interact with co-workers and the general public
• Ability to work a flexible schedule with extended late-night shifts to include weekends and holidays
• Must be able to read and write English, basic math skills and some computer and Point of Sale (POS) skills
• Ability to lift 35 lbs
• Must pass a criminal background check

Responsibilities

• Responsible for assisting with the overall supervision of multiple stands and carts each event.
• Proficient with numbers supervisors responsible all Concessions locations balance credit/gift carts to inventory.
• Managing and/or supervisory expertise in coordinating multiple staff in a variety of positions, including training.
• Adhere to State and Local government regulations regarding cleanliness, proper alcohol controls and general safety within these areas
• Maintain excellent working relationship with customers, management and employees
• Point of sale experience (assist with guest refunds, voids, printer issues, etc.)
• Must have attention to detail, strongly assertive and the ability to lead others in stressful situations.
• Provide documentation in regards to any issues that need to be addressed in regard to staffing
• Verify beginning and/or ending inventories and inform manager of discrepancies
• Enhance the guest experience, making them want to return. Use creative thinking to provide outstanding customer service
• Model, encourage and praise good work habits with employees

Skills

Staff supervision

POS skills

Customer service

Inventory control

Leadership

Cash handling

Tools

POS system

Job description

Carolina Hurricanes is seeking a Concessions Supervisor to assist with the overall supervision of multiple stands and carts at each event.

You will balance credit/gift cards to inventory, lead staff across a variety of positions, ensure compliance with cleanliness and safety regulations, and provide outstanding guest service. POS experience is required; weekend and late shifts are common.

We are an equal opportunity employer and a safe, team-oriented work environment.