SRE & Production Reliability Lead

Aumni; Tampa (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health care coverage

On-site health & wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Lead in our Merchant Services group to own production operations, drive reliability, and steward end-to-end service delivery for critical payment platforms.

You will lead incident resolution, apply SRE practices, and collaborate with cross-functional teams to improve observability and performance. You will supervise day-to-day maintenance, ensure stability, and advocate AI-assisted operations with human in the loop.

Qualifications

• 5+ years troubleshooting, resolving, and maintaining information technology services.
• Strong background in SRE, Production Engineering, or Technology Operations.
• Proven experience leading technical resolution for complex production incidents.
• Expertise in root cause analysis, problem management, and recurrence elimination.
• Experience with highly available distributed systems in cloud/hybrid environments.
• Strong observability, monitoring, telemetry, and incident-handling skills.
• Experience using AI capabilities with validation and data-sensitivity awareness.
• Knowledge of ITIL processes and changing management in large environments.

Responsibilities

• Serve as technical production owner for critical merchant payment services and client platforms.
• Apply SRE principles to improve reliability, availability, and efficiency.
• Drive end-to-end service quality and client experience with data-driven improvements.
• Evaluate production readiness for releases with controllability and observability ensured.
• Lead teams delivering end-to-end service for business operations.
• Lead adoption of enterprise AI capabilities with human-in-the-loop validation.
• Execute policies to ensure stability; manage incidents, problems, and changes.
• Monitor production for anomalies; advance observability and communicate resolutions.

Skills

SRE expertise

Production engineering

Incident resolution

Root cause analysis

Observability

ITIL practices

AI-assisted operations

Cloud & hybrid

Tools

Grafana

Splunk

Dynatrace

OpenSearch

AWS Console

Job description

JPMorgan Chase & Co. is seeking a Technology Support Lead in our Merchant Services group to own production operations, drive reliability, and steward end-to-end service delivery for critical payment platforms.

You will lead incident resolution, apply SRE practices, and collaborate with cross-functional teams to improve observability and performance. You will supervise day-to-day maintenance, ensure stability, and advocate AI-assisted operations with human in the loop.