Sr. Technician, IS Regional Office

Weil, Gotshal & Manges LLP; Palo Alto (CA); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

Flexible Spending Plan

401(k) plan

Paid time off

Holidays

Job summary

Weil, Gotshal & Manges LLP seeks an experienced Sr. IS Technician to deliver excellent customer support in the local office environment and to maintain Weil office systems and applications. Occasional travel to other Weil offices is expected to support teammates and clients.

The role requires 2+ years in a fast-paced professional services setting and strong knowledge of Windows 11, Office 365, VPN, and device management. A BA/BS or equivalent experience is preferred.

Qualifications

• 2+ years of professional experience within a fast-paced, high-pressure professional services environment.
• Strong knowledge of Windows 11 & Office 365 Suite, Document Management, Web Apps, VPN, Smartphones and Mobile Device Management.
• Solid understanding of TCP/IP Networks and network security.
• Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency.
• Interpersonal skills to communicate effectively in person and meetings, in writing, and via telephone to provide information and support with courtesy and tact.
• Ability to follow instructions and use judgement to ask for clarification and/or help, when necessary.

Responsibilities

• Provide 1st & 2nd level customer support for all IS issues, using the IMS to record, assign & resolve issues.
• Record all changes to hardware assets in the AMS.
• Configure, test, deploy and support Windows, Mac & VM computers, smartphones, printers, telecom & AV equipment.
• Provide setup and support for A/V issues, including meetings and presentations.
• Provide IS orientation and training for new hires.
• Travel occasionally to other Weil offices for support.

Skills

Customer support

Communication

Time management

Interpersonal skills

Ability to work under pressure

Organizational skills

Problem solving

Attention to detail

Team collaboration

Education

BA/BS preferred or equivalent relevant work experience

Tools

Windows 11

Office 365

VPN

Mobile Device Management

Apple OS

Virtual Machines

Document Management

Job description

Weil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.

Job Description

The Sr. IS Technician is responsible for providing excellent customer support in the local office computing environment and providing maintenance and support for local Weil office systems and applications. There will be occasional travel to other Weil offices.

Primary Responsibilities and/or Essential functions:

• Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System (IMS) to record, assign & resolve issues, including updating users on issue status.
• Record all changes to all hardware assets in the Asset Management System (AMS).
• Configure, test for quality assurance, deploy and support Windows, Mac & Virtual Machines (VM) computers, smartphones, printers, telecom & AV equipment, and other hardware provided by Weil.
• Provide set-up and support for A/V issues, including meetings and presentations.
• Provide IS orientation and training for new hires.
• Learn & support new technology relating to Weil to provide helpful customer support.
• Participate in IS meetings & calls, as required.
• Provide on-call and after-hours assistance for the local office.
• Identify and document new IS procedures in the IS Knowledgebase.
• Occasional travel to other offices to provide customer support

Knowledge, Skills & Abilities:

• 2+ years of professional experience within a fast-paced, high-pressure professional services environment.
• Strong knowledge of Windows 11 & Office 365 Suite, Document Management, Web Apps, VPN, Smartphones and Mobile Device Management. Apple OS & Virtual Machine knowledge is a plus.
• Solid understanding of TCP/IP Networks and network security.
• Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency.
• Interpersonal skills to communicate effectively in person and meetings, in writing, and via telephone to provide information and support with courtesy and tact.
• Ability to follow instructions and use judgement to ask for clarification and/or help, when necessary.
• Ability to communicate effectively with customers and upper-management and develop and maintain good working relationships with other members of IS and practice areas.
• Strong analytical and problem-solving skills in a sometimes-high-pressure environment.

Educations/Certifications:

• BA/BS preferred or equivalent relevant work experience.

Estimated hourly rate is $49.45- $57.69 ($90,000- $105,000 annually). This position is overtime and bonus eligible. Compensation decisions within the range are dependent on the facts and circumstances of each case including but not limited to the individual’s skills, experience, and qualifications.

Weil, Gotshal & Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays. All decisions affecting employment at Weil, Gotshal & Manges LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran’s status, genetic information or any other legally protected status.