Sr. Technician, IS Regional Office

Weil, Gotshal & Manges LLP; Valley, Northern (AL, KY); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Paid time off

Job summary

Weil, Gotshal & Manges LLP seeks a Sr. IS Technician to deliver excellent local office support and maintain Weil systems and applications. Occasional travel to other Weil offices is required.

Responsibilities include incident management, hardware asset tracking, configuration of Windows/Mac/VM environments, and user training. The role emphasizes timely, courteous service and collaboration with IS and practice areas.

Qualifications

• BA/BS preferred or equivalent relevant work experience.
• 2+ years of professional IS experience in a high-pressure professional services environment.
• Strong knowledge of Windows 11 & Office 365 Suite, VPN, and mobile device management.
• Experience with asset and incident management systems is desirable.

Responsibilities

• Provide 1st & 2nd level IS support for all issues using IMS to record, assign and resolve tickets.
• Record hardware changes in the Asset Management System.
• Configure and support Windows, Mac & VM computers, smartphones, printers, and VOIP/AV equipment.
• Provide IS orientation and training for new hires.
• Occasional travel to other Weil offices to provide support.

Skills

Windows 11

Office 365

VPN

Network security

Troubleshooting

Customer service

Time management

Mac OS

Education

BA/BS preferred or equivalent

Tools

IMS

AMS

VMs

A/V setup

Job description

Weil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.

Job Description

The Sr. IS Technician is responsible for providing excellent customer support in the local office computing environment and providing maintenance and support for local Weil office systems and applications. There will be occasional travel to other Weil offices.

Primary Responsibilities and/or Essential functions:

• Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System (IMS) to record, assign & resolve issues, including updating users on issue status.
• Record all changes to all hardware assets in the Asset Management System (AMS).
• Configure, test for quality assurance, deploy and support Windows, Mac & Virtual Machines (VM) computers, smartphones, printers, telecom & AV equipment, and other hardware provided by Weil.
• Provide set-up and support for A/V issues, including meetings and presentations.
• Provide IS orientation and training for new hires.
• Learn & support new technology relating to Weil to provide helpful customer support.
• Participate in IS meetings & calls, as required.
• Provide on-call and after-hours assistance for the local office.
• Identify and document new IS procedures in the IS Knowledgebase.
• Occasional travel to other offices to provide customer support

Knowledge, Skills & Abilities:

• 2+ years of professional experience within a fast-paced, high-pressure professional services environment.
• Strong knowledge of Windows 11 & Office 365 Suite, Document Management, Web Apps, VPN, Smartphones and Mobile Device Management.
• Apple OS & Virtual Machine knowledge is a plus.
• Solid understanding of TCP/IP Networks and network security.
• Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency.
• Interpersonal skills to communicate effectively in person and meetings, in writing, and via telephone to provide information and support with courtesy and tact.
• Ability to follow instructions and use judgement to ask for clarification and/or help, when necessary.
• Ability to communicate effectively with customers and upper-management and develop and maintain good working relationships with other members of IS and practice areas.
• Strong analytical and problem-solving skills in a sometimes-high-pressure environment.

Educations/Certifications:

BA/BS preferred or equivalent relevant work experience. Estimated hourly rate is $49.45- $57.69 ($90,000- $105,000 annually). This position is overtime and bonus eligible. Compensation decisions within the range are dependent on the facts and circumstances of each case including but not limited to the individual's skills, experience, and qualifications.

Weil, Gotshal & Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees.

Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays.

All decisions affecting employment at Weil, Gotshal & Manges LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran’s status, genetic information or any other legally protected status.

With approximately 1,100 lawyers in offices on three continents around the world, Weil operates according to the “one firm” principle, allowing us to bring the right mix of firm-wide skill and local-market presence to deliver the coordinated legal advice necessary to help our clients achieve their sophisticated goals and objectives.