Technical Customer Success Manager

t2systems; EE. UU.; A distancia; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel opportunities

Descripción de la vacante

t2systems is seeking a Customer Success professional to support enterprise customers with the technical adoption of our parking and mobility hardware-and-SaaS portfolio. The role blends customer success, technical guidance, and cross-functional coordination across sales, support, product, and engineering.

You will guide customers through effective use of hardware and SaaS products, demonstrate capabilities to drive adoption, and collaborate with cross-functional teams to maintain success plans.

Formación

• 3–5 years of experience in customer success, technical support, or related field.
• Bachelor's degree or equivalent in CS/IT preferred.
• Ability to explain technical concepts to non‑technical audiences.
• Familiarity with hardware and SaaS integrations.
• Experience with CRM and case management tools (Salesforce preferred).
• Exposure to software architecture or product development is a plus.
• Familiarity with continuous improvement methodologies is a plus.

Responsabilidades

• Guide customers through effective use of hardware, SaaS products, and related integrations in their parking operations.
• Demonstrate product capabilities and integration options to drive adoption across an assigned customer portfolio.
• Partner with Sales, Account Management, Support, Product, Engineering, and Training to maintain customer success plans and shared objectives.
• Track customer activity, requests, and issues in Salesforce and JIRA, using usage data to identify value-expansion opportunities.
• Prepare and deliver technical and business reviews covering usage, capabilities, customer goals, and adoption opportunities.
• Provide hands‑on troubleshooting for straightforward technical challenges and elevate complex issues through established channels.

Descripción del empleo

Role overview

This role supports enterprise customers through the technical adoption of a parking and mobility hardware-and-SaaS portfolio, helping operators get more value from integrated solutions in complex real-world environments. The position blends customer success, technical guidance, and cross-functional coordination across sales, support, product, and engineering.

Responsibilities

• Guide customers through effective use of hardware, SaaS products, and related integrations in their parking operations.
• Demonstrate product capabilities and integration options to drive adoption across an assigned customer portfolio.
• Partner with Sales, Account Management, Support, Product, Engineering, and Training to maintain customer success plans and shared objectives.
• Track customer activity, requests, and issues in Salesforce and JIRA, and use usage data to identify value-expansion opportunities.
• Prepare and deliver technical and business reviews covering usage, capabilities, customer goals, and adoption opportunities.
• Provide hands‑on troubleshooting for straightforward technical challenges and elevate complex issues through established channels.

Requirements

• 3-5 years of experience in customer success, technical support, technical sales, or a related field, ideally with enterprise technology solutions.
• Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, Information Technology, or a related discipline preferred.
• Strong ability to communicate technical and business concepts clearly to customers and internal stakeholders.
• Working knowledge of hardware and SaaS solutions, including integration concepts and functionality.
• Experience with CRM and case management tools, Salesforce preferred, plus strong analytical and problem‑solving skills.
• Excellent English verbal and written communication skills with a customer-service orientation.

Nice to have

• Exposure to software architecture, product development, or technical solution design.
• Familiarity with continuous improvement methodologies.

Benefits and work setup

• Travel expectation of 25% to 50% for customer engagements.

Equal opportunity employer statement included in the source materials.