Customer Success Manager

Commvault; USA; Remote; USD 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Employee stock purchase plan

Professional development and product培训

Zusammenfassung

Commvault seeks a seasoned Customer Success Manager to guide business customers through onboarding, adoption, and renewal. You will build trusted-advisor relationships, monitor account health, and coordinate across services teams to ensure measurable outcomes.

Remote role within the United States; you will lead reviews, track renewal risk, and identify growth opportunities while aligning internal resources to customer needs.

Qualifikationen

• At least five years of experience in customer success or a similar role.
• Proven ability to manage several large customer relationships at once.
• Strong written, verbal, and interpersonal communication skills.
• Organizational and project management skills in a changing product environment.
• Ability to analyze complex customer situations, solve problems, and adapt priorities.
• Understanding of customer success methods and the ability to connect business needs with technical capabilities.

Aufgaben

• Build ongoing relationships with customer stakeholders and internal partners.
• Coordinate with services teams to support customer onboarding and progress through adoption milestones.
• Lead customer meetings and business reviews, reporting progress against agreed success measures.
• Monitor account health, engagement, and customer sentiment; identify and address churn risks early.
• Develop customer education and engagement plans that support adoption goals.
• Track revenue and renewal risks, communicate forecasts, and coordinate mitigation plans.
• Identify opportunities for account growth and align internal teams around customer needs.

Kenntnisse

Relationship management

Account management

Communication skills

Project management

Analytical thinking

Problem solving

Jobbeschreibung

Role overview

Guide business customers through the post-sale relationship, helping them onboard, adopt a technical solution, achieve measurable outcomes, and renew or expand their use. The role combines trusted-advisor relationships with account health monitoring, customer education, risk planning, and coordination across internal teams. The listing is remote and requires employees to live and work in the country where they apply.

Responsibilities

• Build ongoing relationships with customer stakeholders and internal partners.
• Coordinate with services teams to support customer onboarding and progress through adoption milestones.
• Lead customer meetings and business reviews, reporting progress against agreed success measures.
• Monitor account health, engagement, and customer sentiment; identify and address churn risks early.
• Develop customer education and engagement plans that support adoption goals.
• Track revenue and renewal risks, communicate forecasts, and coordinate mitigation plans.
• Identify opportunities for account growth and align internal teams around customer needs.

Requirements

• At least five years of experience in customer success, account management, or a similar role.
• Demonstrated ability to manage several large customer relationships at once.
• Strong written, verbal, and interpersonal communication skills.
• Organization and project management skills in a changing product environment.
• Ability to analyze complex customer situations, solve problems, and adapt priorities.
• Understanding of customer success methods and ability to connect business needs with technical capabilities.

Nice to have

• Existing knowledge of data protection and recovery products, or willingness to learn the product portfolio in depth.

Benefits and work setup

• Remote work is indicated; applicants must live and work in the country where they apply.
• The listing mentions an employee stock purchase plan, professional development and product training, career pathing, employee groups, and global benefits.