Customer Success Engineer

Jobgether; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Cybersecurity solutions

Customer-facing role

Enterprise exposure

Cross-functional collaboration

Career growth

Job summary

Jobgether is seeking a Customer Success Engineer to act as a trusted technical advisor for post-sale engagements in the US. You will partner with Customer Success, Support, and Product teams to guide onboarding, integrations, and adoption while delivering strategic technical recommendations.

You will troubleshoot complex issues, document solutions, and contribute to product feedback. Strong English communication and cross-functional collaboration are essential in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills in English.
• Strong stakeholder management and relationship-building abilities.
• Ability to translate complex technical concepts into practical next steps.
• Experience collaborating with Product, Engineering, Support, Sales, and Customer Success teams.
• Proven troubleshooting and analytical skills for complex issues.
• Experience in customer-facing technical roles (CS Engineering, Solutions Engineering, etc.).
• Ability to guide customers through onboarding, implementation, and adoption processes.
• Experience with on-premises and cloud environments.

Responsibilities

• Act as a trusted technical advisor and primary post-sale technical contact, building strong relationships with customer stakeholders.
• Collaborate with Customer Success Managers to understand customer objectives, success criteria, workflows, and technical environments.
• Guide customers through onboarding, implementation, integration, configuration, and product adoption.
• Provide proactive technical recommendations and best practices to improve product usage, customer maturity, and long-term value realization.
• Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to ensure timely resolution.
• Translate customer feedback, technical challenges, and recurring issues into actionable insights for Product and Engineering teams.
• Develop and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical resources.
• Support customer renewals and expansion opportunities by demonstrating product value, addressing adoption barriers, and strengthening customer confidence.
• Deliver technical training, workshops, enablement sessions, and product demonstrations to customer stakeholders.
• Identify technical risks and adoption blockers, proactively developing solutions to ensure customers achieve their desired business and security outcomes.
• Continuously help customers optimize their use of the platform while contributing to high satisfaction, retention, and long-term success.

Skills

Communication skills

Stakeholder management

Technical advisory

Cross-functional collaboration

Education

Bachelor's degree or equivalent in a relevant field

Job description

Accountabilities

• Act as a trusted technical advisor and primary post-sale technical contact, building strong relationships with customer stakeholders.
• Collaborate with Customer Success Managers to understand customer objectives, success criteria, workflows, and technical environments.
• Guide customers through onboarding, implementation, integration, configuration, and product adoption.
• Provide proactive technical recommendations and best practices to improve product usage, customer maturity, and long-term value realization.
• Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to ensure timely resolution.
• Translate customer feedback, technical challenges, and recurring issues into actionable insights for Product and Engineering teams.
• Develop and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical resources.
• Support customer renewals and expansion opportunities by demonstrating product value, addressing adoption barriers, and strengthening customer confidence.
• Deliver technical training, workshops, enablement sessions, and product demonstrations to customer stakeholders.
• Identify technical risks and adoption blockers, proactively developing solutions to ensure customers achieve their desired business and security outcomes.
• Continuously help customers optimize their use of the platform while contributing to high satisfaction, retention, and long-term success.

Requirements:

• At least 3 years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role.
• Strong technical understanding of on-premises platforms, cloud technologies, APIs, Identity and Access Management (IAM), operating systems, networking, and third-party software integrations.
• Proven troubleshooting and analytical skills, with the ability to investigate complex technical issues and drive them toward resolution.
• Ability to communicate technical concepts clearly and guide customers through practical solutions and next steps.
• Excellent communication, presentation, relationship-building, and stakeholder management skills.
• Experience collaborating cross-functionally with Product, Engineering, Support, Sales, and Customer Success teams.
• Strong organizational and prioritization skills, with the ability to manage multiple customer accounts, technical tasks, and deadlines simultaneously.
• Ability to work independently, demonstrate ownership, and thrive in a fast-paced environment.
• Excellent written and verbal communication skills in English.

Nice to have:

• Experience supporting enterprise or strategic customers in a B2B technology environment.
• Familiarity with Linux, operating systems, cybersecurity principles, identity management, databases, networking, observability, and cloud providers.
• Previous experience with cybersecurity products or within the cybersecurity industry.
• Exposure to IT/OT environments or critical infrastructure.
• Knowledge of remote access, Zero Trust architectures, or Identity and Access Management solutions.
• Ability to identify adoption barriers, recommend technical improvements, and contribute to customer growth through technical discovery and value-based consulting.
• Experience working in a SaaS company or high-growth startup environment.

Benefits:

• Opportunity to work on innovative cybersecurity solutions designed to secure critical infrastructure and operational technology environments.
• A customer-facing technical role combining problem-solving, strategic consulting, and product enablement.
• Exposure to enterprise customers and complex technical environments.
• Close collaboration with multidisciplinary teams across Customer Success, Support, Product, and Engineering.
• Opportunity to influence product development through customer feedback and technical insights.
• Professional growth in the cybersecurity, cloud technology, and secure connectivity sectors.
• Opportunity to contribute directly to customer satisfaction, product adoption, retention, and long-term business success.