Sr Tech Field Engineer

Techlink Systems Inc.; Oklahoma City (OK); On-site; USD 60,000 - 85,000; Full time

Job summary

Techlink Systems Inc. seeks a Sr Tech Field Engineer to install, repair and maintain product hardware and software on customer premises in Oklahoma City, OK. This on-site role ensures systems operate as designed and upgrades are applied per requirements.

You will collaborate with technical colleagues to ensure timely, effective service and satisfaction with product functionality. A valid driver’s license and reliable car are required for on-site visits.

Qualifications

• High School Diploma or GED required.
• Technical certification or an Associate Degree may be required.
• Generally, 2–4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

Laptop/desktop repair

Hardware knowledge

Microsoft applications

On-site client support

Troubleshooting

Driver's license/vehicle

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

Job Title: Sr Tech Field Engineer
Location (On-site, Remote, or Hybrid?): Oklahoma City, OK (onsite)
Contract Duration: until 03/31/2027

Job Profile Summary: Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities: Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications: High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years' experience in area of responsibility.

*Must have his/her OWN RELIABLE CAR and CAR INSURANCE *

• 1+ Years of hands-on experience with laptop and desktop break-fix
• Computer-building background experience preferred
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
• Ability to resolve basic / non-complex problems as directed
• Client and/or governmental clearance may be required
• Police or criminal background verification clearance may be required