Sr. ServiceNow AI Architect & Transformation Lead

Ernst & Young Oman; Oklahoma City (OK); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY seeks a ServiceNow AI Architect Manager to lead transformation teams, shaping AI strategy and delivering end-to-end solutions for clients. You will collaborate with EY’s AI & Data teams to advance governance and AI-enabled processes across platforms.

You will engage directly with clients, mentor teams, and drive high-impact initiatives in a hybrid client-serving environment. This role requires travel and deep ServiceNow expertise.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
• 2–5 years of ServiceNow NOW Assist implementation experience.
• Experience implementing ServiceNow AI solutions (Now Assist, Agentic, or AI Control Tower).
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork.

Responsibilities

• Lead ServiceNow transformation teams in AI-enabled projects for clients.
• Engage with external clients and lead workstreams from planning through closure.
• Travel to meet client needs as required.
• Mentor a multi-disciplinary team of 5–10+ resources including offshore staff.
• Define and deliver end-to-end AI strategies addressing complex business challenges.

Skills

ServiceNow NOW Assist

Leadership

Client relationships

Team mentoring

AI governance

Education

Bachelor's degree in CS/IS/Engineering

Tools

Moveworks

NOW Assist

AI Control Tower

Job description

EY seeks a ServiceNow AI Architect Manager to lead transformation teams, shaping AI strategy and delivering end-to-end solutions for clients. You will collaborate with EY’s AI & Data teams to advance governance and AI-enabled processes across platforms.

You will engage directly with clients, mentor teams, and drive high-impact initiatives in a hybrid client-serving environment. This role requires travel and deep ServiceNow expertise.