Senior Manager, ServiceNow AI Transformation

EY; San Francisco (CA); Hybrid; USD 171,600 - 392,100; Full time

Benefits offered by this job

Comprehensive compensation and benefits package

Flexible vacation policy

Health, dental, and pension plans

Job summary

EY is seeking a ServiceNow AI Architect Senior Manager to lead transformation teams. In this client-facing role, you will drive innovation, manage both technical and non-technical teams, and ensure quality deliverables. You will contribute to AI-driven solutions, establishing and maintaining strong client relationships.

The position requires deep knowledge of ServiceNow capabilities, the ability to lead multiple engagements, and excellent consulting skills. You will work in a hybrid environment, collaborating closely with diverse teams and contributing to EY's strategic initiatives.

Qualifications

• Minimum of 5‑7 years relevant experience in ServiceNow implementation.
• Experience implementing ServiceNow’s AI solutions.
• Ability to manage 2‑3 engagements with multidisciplinary teams.

Responsibilities

• Lead client-facing engagement delivery and manage relationships.
• Develop resource plans and engagement budgets.
• Spearhead AI-driven transformation initiatives.

Skills

Sales skills

Project management

Client relationship management

Technical expertise in ServiceNow

Interpersonal skills

Analytical skills

Agile methodologies experience

Understanding of AI systems

Education

Bachelor’s degree (4-year degree)

Master’s degree

Tools

ServiceNow AI capabilities

Data pipeline technologies

Linguistic models for AI

Job description

EY is seeking a ServiceNow AI Architect Senior Manager to lead transformation teams. In this client-facing role, you will drive innovation, manage both technical and non-technical teams, and ensure quality deliverables. You will contribute to AI-driven solutions, establishing and maintaining strong client relationships.

The position requires deep knowledge of ServiceNow capabilities, the ability to lead multiple engagements, and excellent consulting skills. You will work in a hybrid environment, collaborating closely with diverse teams and contributing to EY's strategic initiatives.