Lead AI Transformation Architect for ServiceNow

Ernst & Young Oman; Jericho (NY); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Total Rewards package

Hybrid work model

Paid time off

Job summary

EY is seeking a ServiceNow AI Architect Manager to lead AI-driven transformation for clients, guiding design, development, and governance of scalable solutions. The role emphasizes collaboration with the AI & Data team and cross-functional client engagement.

You will manage 5–10+ resources, mentor teams, and drive end-to-end delivery while traveling as needed to meet client needs. EY offers a hybrid working model and extensive Total Rewards.

Qualifications

• Bachelor's degree in CS/IS/Engineering or related field.
• Typically 2–5 years of ServiceNow NOW Assist implementation experience.
• Experience with ServiceNow AI solutions (NOW Assist, Agentic, AI Control Tower).
• 5+ years of Big 4 or equivalent consulting experience.

Responsibilities

• Lead ServiceNow AI project delivery from design to deployment.
• Engage with external clients and manage workstreams and budgets.
• Mentor a multi-disciplinary team and ensure quality solutions.

Skills

Client engagement

Team leadership

Mentoring

Executive communication

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

NOW Assist

Moveworks

AI Control Tower

ServiceNow platform

Job description

EY is seeking a ServiceNow AI Architect Manager to lead AI-driven transformation for clients, guiding design, development, and governance of scalable solutions. The role emphasizes collaboration with the AI & Data team and cross-functional client engagement.

You will manage 5–10+ resources, mentor teams, and drive end-to-end delivery while traveling as needed to meet client needs. EY offers a hybrid working model and extensive Total Rewards.