Sr Sales Support Specialist

Insight Global; Raynham (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global is seeking a Senior Sales Support Specialist to provide high-level operational support across multiple business units and a broad national customer base. The role focuses on resolving order, billing, pricing, and account issues to ensure accurate invoicing and positive customer experiences.

The ideal candidate has experience in sales support and customer operations within a complex, high-volume environment, collaborating with sales, billing, contracting, and hospital accounts to

Qualifications

• Experience in sales support, customer operations, order management, billing, or order-to-cash operations.
• Strong knowledge of order processing, invoicing, pricing, credits/rebills, returns, and purchase-order management.
• Experience with hospital accounts or complex customer accounts is a plus.

Responsibilities

• Investigate and resolve order-entry errors, billing disputes, and pricing issues to support accurate invoicing.
• Coordinate with sales, customer service, billing, contracting, and other stakeholders to address complex customer needs.
• Support multiple business units while prioritizing high-impact and time-sensitive requests.
• Provide senior-level guidance on complex cases requiring investigation and cross-team coordination.

Skills

Sales support

Customer operations

Order management

Billing / invoicing

Cross-functional collaboration

Movemedical

Tools

Movemedical

Job description

Job Description

One of our Orthopaedic clients is seeking a Senior Sales Support Specialist to provide high-level operational support across multiple business units and a broad national customer base. This role will be responsible for resolving complex order, billing, pricing, and account-related issues that directly impact order accuracy, cash realization, and the overall customer experience.The ideal candidate will have strong experience supporting sales and customer operations within a complex, high-volume environment and will be comfortable partnering across internal teams, hospital accounts, and business units to investigate issues and drive timely resolution.

Key Responsibilities

Investigate and correct order-entry errors, duplicate orders, and other order-processing discrepancies. Manage complex returns, force invoicing, credit-and-rebill requests, and billing disputes. Research and resolve billing, pricing, and contract-pricing issues to support accurate invoicing and payment. Identify and correct Movemedical errors and other system-related order or account issues. Apply and validate purchase orders to ensure accurate processing and billing. Serve as a point of contact for hospital and customer account mediation, coordinating with internal teams to resolve escalated issues. Partner cross-functionally with sales, customer service, billing, contracting, and other business stakeholders to address complex customer needs. Support multiple business units while effectively prioritizing high-impact and time-sensitive requests. Help improve order accuracy, reduce billing delays, and support timely cash realization through proactive problem resolution. Provide senior-level guidance and support on complex cases requiring additional investigation or coordination.

Skills and Requirements

Experience in sales support, customer operations, order management, billing, or order-to-cash operations. Strong knowledge of order processing, invoicing, pricing, credits/rebills, returns, and purchase-order management. Experience working with complex customer or hospital accounts strongly preferred. Ability to investigate discrepancies, identify root causes, and coordinate resolution across multiple teams. Strong communication, organization, and problem-solving skills. Ability to manage competing priorities and support multiple business units in a fast-paced environment. Experience with Movemedical or similar order/customer management systems is preferred.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].