Sales Operations Specialist

Zimmer Biomet; Colorado; On-site; USD 55,000 - 85,000; Full time

Job summary

Zimmer Biomet's Paragon 28 unit in Englewood, CO is hiring a Sales Operations Specialist to manage the sales order lifecycle and support revenue recognition. You will coordinate inventory transfer, billings, and adjustments, collaborating with sales agents, customers, and internal teams.

The role requires a minimum of 3 years in business, operations, or supply chain, strong Excel and PowerPoint skills, and experience with ERP systems (SAP preferred). Travel to key customers may be required.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 3 years of relevant professional experience in Business, Operations, Supply Chain, Customer Service and/or Hospital settings.
• Ability to approach end customer and sales agent requests proactively and consultatively.
• Self-motivated with ability to work remotely traveling to key customers.
• Experience with ERP systems, SAP preferred.
• Excellent problem-solving and communication skills.

Responsibilities

• Manage sales order lifecycle for all orders (US/OUS and Core/PSI).
• Review order-to-cash pipeline daily to ensure inventory is properly transacted.
• Resolve billing and delivery blocks related to pricing and batch discrepancies.
• Reconcile surgical case to case billing activity.
• Process all sales order adjustments from internal/external disputes.
• Provide periodic area activity reporting for visibility.
• Support period-end sales and field inventory activities.
• Guide internal teams on resolving inventory variances.
• Participate in User Acceptance Testing for system enhancements.

Skills

ERP SAP

Excel

PowerPoint

Communication

Customer service

Education

High school diploma or equivalent

Tools

SAP

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

Paragon 28 (Zimmer Biomet) is hiring a Sales Operations Specialist to join our team in Englewood, CO. Reporting to the Director of Sales Operations, the Sales Operations Specialist will be responsible for timely processing of all sales order activity, including timely transfer and allocation of inventory to support daily billing activities. As well as timely processing of all sales order adjustments received via internal or external customer requests.

This position will work closely with sales agents, end customers, and internal stakeholders to ensure timely revenue recognition and accurate accounting of saleable inventory on an ongoing basis.

How You'll Create Impact

• Responsible for sales order lifecycle management for all orders activity (US/OUS and Core/PSI).
• Conducts daily review of order-to-cash pipeline to ensure that kit-level inventory is properly transacted, and all salable component-level inventory is allocated prior to purchase order application.
• Resolves all billing and delivery block issues related to pricing and batch discrepancies.
• Continuous reconciliation of surgical case to case billing activity.
• Processes all sales order adjustments resulting from internal and external sales order/invoice disputes.
• Provides periodic reporting of area activity to ensure adequate visibility.
• Supports critical period-end sales and field inventory activities.
• Provides guidance to internal teams on resolving inventory variances.
• Participates in User Acceptance Testing for system enhancements, as requested.
• Performs other duties as assigned.

What Makes You Stand Out

• High school diploma or equivalent (Bachelor's Degree preferred).
• Minimum of 3 years of relevant professional experience (Business, Operations, Supply Chain, Customer Service and/or Hospital
• Ability to approach end customer and sales agent requests in a proactive and consultative manner.
• Self-motivated; can work with minimal supervision remotely traveling to key customers.
• Experience with ERP systems, SAP preferred
• High aptitude for problem solving and troubleshooting
• Exhibits professionalism, particularly when working cross-functionally
• Excellent communication and interpersonal skills
• Proficient with Microsoft systems (Excel and PowerPoint specifically)

Travel Expectations

EOE