Sales Operations Specialist

LHH; San Jose (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Flexible coverage options

Job summary

A leading global hardware manufacturer is seeking a Sales Operations Specialist in San Jose, CA. The role involves hands-on experience in order management, customer operations, and cross-functional coordination. Top performers will need to ensure effective communication with stakeholders, manage operational issues, and drive quality and accuracy in service metrics. The position also requires strong problem-solving skills and expertise in inventory management. Competitive benefits include medical, dental, vision, and 401K plans.

Qualifications

• Experience in operational challenges in order management and backlog management.
• Prior Sales Operations experience is necessary.
• Strong understanding of shipping processes and inventory management.

Responsibilities

• Ensure effective communication with customers and sales teams.
• Drive quality and accuracy to meet customer service metrics.
• Manage customer demand and supply alignment.

Skills

Order management

Inventory management

Customer issue resolution

Cross-functional collaboration

Proficiency in Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Oracle ERP

Job description

Overview

Sales Operations Specialist | Global Technology Manufacturer

We’re looking for a Sales Operations Specialist to support a leading global hardware manufacturer. If you have hands‑on experience in order management, customer operations, and cross‑functional coordination, this role offers the opportunity to partner closely with customers, sales teams, and internal planning groups to drive seamless execution.

What You’ll Do

• Ensure regular and effective communication with customers, sales teams, and internal cross‑functional groups
• Provide customer account support by identifying issues, resolving problems, and driving corrective actions
• Book customer orders in Oracle ERP, adjust ship dates based on factory planner input, and confirm shipment schedules
• Maintain full compliance with SOX, ISO, and company revenue recognition guidelines
• Drive quality, accuracy, and process consistency to meet customer service metrics
• Manage customer demand, inventory visibility, and supply alignment to support customer schedules
• Resolve operational issues—including logistics optimization—to meet customer needs
• Validate customer demand inputs and meet with customers to understand trends and inventory consumption
• Stay updated on product transitions and customer qualification status
• Collaborate with demand planning, supply planning, logistics, and finance to allocate supply
• Support operational projects such as ERP/IT changes impacting fulfillment and supply chain processes
• Report monthly and quarterly revenue performance and identify risks or opportunities

What You Bring

• Experience handling operational challenges in order management, backlog management, scheduling, and customer issue resolution
• Prior Sales Operations experience is required
• Knowledge of MRP processes and end‑to‑end order fulfillment
• Oracle ERP experience (nice to have)
• Strong understanding of inventory management and shipping processes
• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Bachelor’s degree preferred, but equivalent relevant experience is acceptable

Top performers are proactive communicators, strong problem‑solvers, and excel at cross‑functional collaboration while maintaining accuracy, reliability, and customer‑focused execution.

If you have an interest in Sales Operations Specialist, please apply now!

Benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers