Sales Support Specialist

iMPact Business Group; Denver (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

A global medical device manufacturer is looking for a Sales Support Specialist for an 18-month contract in Denver, Colorado. The role involves providing exceptional customer service to sales and healthcare professionals, maintaining accurate records of interactions, and supporting the sales team with inquiries. Candidates should have over 2 years of relevant experience, strong analytical skills, and proficiency in Microsoft Office, particularly Excel. This position offers a chance to impact customer satisfaction and improve processes.

Qualifications

• 2+ years of customer service experience in sales support required.
• Proven ability to work with equipment contracts and service level agreements.
• Strong analytical skills to handle data effectively.

Responsibilities

• Provide phone support for inquiries from sales and healthcare professionals.
• Maintain records of customer interactions and transactions.
• Support sales department through accurate and timely responses.

Skills

Analytical thinking

Organization

Microsoft Office

Excel proficiency including pivot tables

Experience with SAP or Salesforce

Job description

Our client, a Global Medical Device Manufacturer, has an immediate opening for a Sales Support Specialist for a 18-month+ contract opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

Responsibilities and Requirements

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information
• Maintain customer pricing in ERP system, including entering contracts as required
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Implement procedures to manage inventory shelf life and expiry records

Requirements

• 2+ years of experience required
• 2+ years of working with equipment contracts and service level agreements
• Must have Skills:
• Analytical-experience working with data to solve problems and develop processes
• Organized
• Experience with Microsoft Office
• Proficiency in Excel including pivot tables and various functions
• SAP and or SaleForce experience highly desired.