Associate Customer Relations Representative

Applied Medical; City of Middletown (NY); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Education reimbursement program

401(k) program with employer match

Generous vacation accrual

Job summary

Applied Medical in Middletown, NY is searching for an Associate Customer Relations Representative. This role involves managing customer interactions, processing orders, and collaborating with internal departments to resolve customer needs. It's ideal for candidates with customer service experience in a call center. Required qualifications include a Bachelor’s degree and proficiency in Microsoft Excel and Outlook. The position offers competitive pay and a comprehensive benefits package, reflecting the company's commitment to employee growth and satisfaction.

Qualifications

• More than one year of customer service experience in a call center setting, preferably within a manufacturing environment.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Enter and manage customer orders accurately.
• Handle inbound and outbound customer communications.
• Collaborate with internal departments for order fulfillment.
• Build and maintain strong relationships with external customers.
• Assist with additional tasks and projects as assigned.

Skills

Customer service experience

Order management

Communication skills

Microsoft Excel

Microsoft Outlook

Education

Bachelor's degree

Tools

SAP

Job description

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

Position Description

The Associate Customer Relations Representative supports the customer experience at Applied Medical by managing inbound and outbound customer interactions, processing orders, and collaborating across internal departments to resolve customer needs efficiently. This role works within a team-oriented customer relations environment and serves as a direct point of contact for external customers and internal partners including Credit, Field Operations, and Shipping. Candidates with a background in customer service, order management, or account support in a call center or manufacturing environment are encouraged to apply.

Key Responsibilities

• Enter and manage customer orders accurately within Applied Medical's order management systems.
• Handle inbound and outbound customer communications to address inquiries, resolve issues, and support account needs.
• Collaborate with internal departments including Credit, Field Operations, and Shipping to ensure timely and accurate order fulfillment.
• Build and maintain strong working relationships with external customers by providing responsive, professional service.
• Learn and apply Customer Relations team processes, procedures, and system workflows to support daily operations.
• Assist with additional tasks and projects as assigned to support team and departmental goals.
• Understand and comply with safety rules and company policies.

Success in This Role Looks Like

• Processing customer orders accurately and efficiently with a high degree of attention to detail.
• Resolving customer inquiries and issues quickly through clear communication and effective cross-functional coordination.
• Building dependable working relationships with both external customers and internal partners.
• Demonstrating growing proficiency in Applied Medical's systems, processes, and customer relations workflows.
• Contributing to a team environment focused on service quality, accountability, and continuous improvement.

Position Requirements

• Bachelor's degree.
• More than one year of customer service experience in a call center setting, preferably within a manufacturing environment.
• Knowledge of Microsoft Excel and Outlook.
• Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams.
• Ability to manage multiple priorities simultaneously in a fast-paced, team-oriented environment.

Preferred

• Bilingual in French.
• Experience with Systems, Applications, and Products in Data Processing (SAP).
• Familiarity with order entry, account management, or customer support within a manufacturing or medical device environment.

Benefits

• Competitive compensation range: $24- $28 / hour (California).
• Comprehensive benefits package.
• Training and mentorship opportunities.
• On-campus wellness activities.
• Education reimbursement program.
• 401(k) program with discretionary employer match.
• Generous vacation accrual and paid holiday schedule.

All compensation and benefits are subject to plan documents and written agreements.

Equal Opportunity Employer. Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.