Sr. Practice Assistant

massgeneralbrigham; Waltham (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham in Waltham seeks a Sr. Practice Assistant to coordinate patient scheduling and support clinical and administrative teams. The role ensures seamless access to care and efficient clinic operations, contributing to a superior patient and provider experience.

Responsibilities include scheduling, check-in/out duties, and processing billing forms within EPIC. You will act as a Super User for scheduling and billing systems and may handle more complex tasks as competency grows.

Qualifications

• High School Diploma or Equivalent required.
• 3-5 years office experience required.
• Strong technology and MS Office skills.
• Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standard procedures.

Responsibilities

• Coordinate patient scheduling and manage appointments for the clinic.
• Assist with check-in and check-out duties and triage routine inquiries.
• Process patient billing forms and scan documents to the EMR (EPIC).
• Serve as Super User for scheduling, registration and billing systems and train others.
• Handle special scheduling tasks (surgical scheduling, changes, blocking) as needed.

Skills

MS Office

Excel

Outlook

Communication

Time management

Proofreading/editing

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Job Summary

Join the MGB Cancer Institute in Waltham!

The MGB Cancer Institute is seeking dedicated Practice Assistants to join our Waltham team. This is an exciting opportunity to play a vital role in the patient care experience at one of the nation’s leading academic health systems.

As a Sr. Practice Assistant, you'll provide expert coordination of patient scheduling while partnering closely with both clinical and administrative members of our interdisciplinary teams. Your work will help ensure seamless access to care, efficient clinic operations, and an exceptional experience for every patient and provider you support.

Summary

Performs administrative functions to support smooth and efficient clinical service and practice operations.

Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Make patient appointments and maintain appointment records.

Assist callers with routine inquiries and triage matters appropriately.

Process patient billing forms and scan documents to patient medical record (EPIC).

Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.

May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Additional responsibilities as assigned.

The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Qualifications

Education

High School Diploma or Equivalent required

Experience

• 3-5 years office experience required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills
• Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

52 Second Avenue

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommo