Sr. Practice Assistant

massgeneralbrigham; Danvers (MA); On-site; USD 26,000 - 39,000; Full time

Job summary

Mass General Brigham’s MGB Cancer Institute in Danvers seeks a Sr. Practice Assistant to coordinate patient scheduling and support seamless clinic operations. You will collaborate with clinical and administrative teams to enhance access to care and patient/provider experiences.

The role emphasizes administrative excellence, scheduling, billing, and training others on scheduling and registration systems, with opportunities to handle more complex tasks as competency grows.

Qualifications

• High School Diploma or Equivalent required.
• 3-5 years office experience required.

Responsibilities

• Performs administrative functions to support smooth and efficient clinical service and practice operations.
• Schedules, check-in, check-out duties and manages related duties at the highest proficiency level.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents to patient medical record (EPIC).
• Acts as "Super User" for scheduling, registration and billing systems and trains others.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Additional responsibilities as assigned.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Phone system

Written communication

Time management

Organization

Education

High School Diploma or Equivalent

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The MGB Cancer Institute in Danvers is seeking dedicated Sr. Practice Assistant to join our team. This is an exciting opportunity to play a vital role in the patient care experience at one of the nation's leading academic health systems.

As a Sr. Practice Assistant, you'll provide expert coordination of patient scheduling while partnering closely with both clinical and administrative members of our interdisciplinary teams. Your work will help ensure seamless access to care, efficient clinic operations, and an exceptional experience for every patient and provider you support.

Summary

• Performs administrative functions to support smooth and efficient clinical service and practice operations.


• Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).


• Make patient appointments and maintain appointment records.


• Assist callers with routine inquiries and triage matters appropriately.


• Process patient billing forms and scan documents to patient medical record (EPIC).


• Acts as \"Super User\" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.


• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.


• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.


• Additional responsibilities as assigned.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

3-5 years office experience required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint.


• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.


• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.


• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.


• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.


• Managing one's own time and the time of others.


• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.


• Ability to proofread and edit written documents.

Remote Type

Onsite

Work Location

102 Endicott Street

Pay Range

$19.37 - $27.71/Hourly

Grade

4

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section