Senior Practice Assistant, Outpatient Neurology

massgeneralbrigham; Boston (MA); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

tuition reimbursement

discounted MBTA pass & more!

Job summary

Mass General Brigham is seeking an Administrative Assistant to support outpatient neurology operations. The role combines clerical duties with clinical support, handling scheduling, check-in/out, and patient communications under supervision.

Responsibilities include billing paperwork, document scanning, and acting as a Super User for scheduling and billing systems. Hybrid schedule, 40 hours weekly, with a focus on accuracy and efficiency.

Qualifications

• Education: High School Diploma or Equivalent required.
• Office experience: 3-5 years required.
• Proficient with MS Office suite and strong communication skills.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records; assist callers with inquiries.
• Process patient billing forms and scan documents to patient medical record.
• Acts as 'Super User' for scheduling, registration and billing systems and train others.
• Provide guidance to Office and Practice Assistants and oversee daily activities with supervision.

Skills

Time management

Organization

Communication

Phone etiquette

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversees daily activities of practice staff.
• May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education: High School Diploma or Equivalent required

Experience: Office experience 3-5 years required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Department: Outpatient Neurology

Schedule: Monday - Friday | 8:30am - 5pm | Hybrid

Compensation: The pay rate for this position starts at $22.00 per hour, with increases based on the candidate's years of experience.

Benefits:

• Medical
• Dental
• Vision
• 403b retirement plan
• tuition reimbursement
• discounted MBTA pass & more!

Remote Type: Hybrid

Work Location: 165 Cambridge Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range $19.37 - $27.71/Hourly

Grade: 4

Company Highlights

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.