Senior Clinic/Practice Assistant

US Diversity Job Search; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403 b retirement plan

Tuition reimbursement

Discounted MBTA pass & more!

Job summary

Mass General Brigham is seeking an administrative professional to support clinical operations at 15 Parkman Street, Boston. You will manage patient appointments, check-in and check-out, triage routine inquiries, and ensure accurate EPIC documentation.

In this onsite, 40-hour-per-week role, you’ll assist with patient billing forms, scanning to medical records, and serve as a Super User for scheduling, registration and billing systems.

Qualifications

• High School Diploma or Equivalent required.
• 3–5 years of office experience.
• Strong MS Office skills (Outlook, Word, Excel, PowerPoint).
• Ability to manage time effectively and communicate clearly in writing.

Responsibilities

• Schedule patient visits and manage check-in/check-out duties.
• Assist callers, triage inquiries, and provide routine information.
• Process patient billing forms and scan documents to EPIC records.
• Act as Super User for scheduling, registration and billing systems.
• Provide training and guidance to teammates; handle more complex scheduling as needed.

Skills

Office experience

MS Office skills

Time management

Written communication

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and triage matters appropriately. Process patient billing forms and scan documents to patient medical record (EPIC). Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities as assigned.

Qualifications

• Education
  • High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
• Licenses and Credentials
• Experience
  • Office experience 3-5 years required.
• Knowledge, Skills and Abilities
  • Strong technology and MS Office skills
  • Advanced Outlook, Word, Excel, PowerPoint.
  • Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
  • Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
  • Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
  • Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
  • Managing one's own time and the time of others.
  • Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
  • Ability to proofread and edit written documents.

Additional Job Details (if applicable)

• Department: Internal Medicine Associates, Wang Ambulatory Care Building
• Schedule: Days, 40-hours, Onsite
• Compensation: The pay rate for this position starts at $22.00 per hour, with increases based on the candidate's years of experience.
• Benefits
  • Medical
  • Dental
  • Vision
  • 403 b retirement plan
  • Tuition reimbursement
  • Discounted MBTA pass & more!
• Remote Type: Onsite
• Work Location: 15 Parkman Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $19.37 - $27.71/Hourly
• Grade: 4

Step into a role where your work truly makes a difference every day ! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently . In this dynamic, fast-paced role, you'll be the friendly fac e that play s a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.