Senior Practice Assistant

massgeneralbrigham; Boston (MA); On-site; USD 40,000 - 58,000; Full time

Job summary

Mass General Brigham’s Department of Medicine Operations is seeking a Senior Practice Assistant to deliver advanced administrative support and ensure smooth clinical operations at 100 Blossom Street. You will coordinate scheduling, registration, billing, and patient services, serving as a key resource for efficiency and patient experience.

The role requires 3–5 years of office experience, strong Microsoft Office skills, and excellent communication, organizational, and teamwork abilities.

Qualifications

• 3-5 years of office experience required.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong phone, customer service, verbal, and written communication skills.

Responsibilities

• Provide scheduling, registration, billing, and patient service support.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient records (EMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training.
• Perform advanced scheduling functions, including surgical scheduling and schedule management.

Skills

Microsoft Office

Customer service

Communication

Time management

Teamwork

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Department: DOM

Schedule: Monday - Friday, Normal Business Hours, Onsite

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

The Senior Practice Assistant provides advanced administrative support to ensure efficient clinical practice operations under minimal supervision. This role serves as a key resource for scheduling, registration, billing, and patient service processes while supporting daily office operations and staff.

What You'll Do:

• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records (LMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training
• Perform advanced scheduling functions, including surgical scheduling and schedule management.
• Provide functional guidance to Office and Practice Assistants.
• Support the Supervisor in overseeing daily practice operations.
• Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
• Collect patient co-payments as needed.

Qualifications

Education

High School Diploma or equivalent required.

Experience

3-5 years of office experience required.

Skills & Knowledge

• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Knowledge of office operations and standard administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to compose, edit, and proofread professional correspondence.
• Excellent organizational, multitasking, and time-management skills.
• Ability to follow established processes and work effectively within a team environment.
• Strong attention to detail and accuracy.

Additional Job Details (if applicable)

Remote Type: Onsite

Work Location: 100 Blossom Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.37 - $27.71/Hourly

Grade: 4

Why Join Mass General Brigham?

Work for a world-renowned healthcare system known for excellence in patient care, research, and innovation.

Grow your career through internal mobility, professional development, and advancement opportunities.

Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and generous paid time off.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973,